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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbond Contact Express
B) Avaya Contact Center Select
C) Avaya IP Office Contact Center

2. When you ask a Line of Business Leader the question: "Do you know how many customers contact your business, how often their issues are resolved on the first call, and how frequently they drop?" What need does this question help you highlight? (Select one.)

A) The interest of including social media interactions into the contact center
B) The need to measure and track interactions in both real-time and historically
C) The need for a voice-only solution
D) The need for more complex contact center capabilities

3. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

4. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

5. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A) The business requires English-only support
B) The business needs to respond or initiate social media interactions
C) The business considers the contact center as mission critical
D) The business needs blended multichannel
E) The business requires feature richness

Solutions:

Question # 1 Answer: B

Question # 2 Answer: B

Question # 3 Answer: Only visible for members

Question # 4 Answer: Only visible for members

Question # 5 Answer: B,C,D,E