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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Web Chat Snap-In
B) Presence Snap-In
C) Co-Browsing Snap-In
D) Context Store Snap-In

2. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 2200
B) 550
C) 4450
D) 1100

3. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) What Is the IVR name?
C) What are the customer support pain points?
D) Which system support click-to-call from the web?
E) What is the percentage of customer support Issues that are resolved In one call?

4. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Resilience (High Availability) ASIPP package
C) AACC 7 Outbound ASIPP package
D) AACC 7 Base System and Voice ASIPP package

5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) Telephony Services Manager (TSM)
C) SIP Gateway Manager (SGM)
D) Task Flow Executor (TFE)

Solutions: