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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) MAC Address
B) Host ID
C) Customer name
D) IP Address

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

3. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 1
B) 4
C) 3
D) 2

4. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Microsoft Lync Integration
B) Email and Web Communication
C) AACC High Availability
D) Avaya Presence Service

5. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Google Chrome 74.0 64 bit
B) Firefox 66.0 32 bit
C) Microsoft Edge 64 bit
D) Microsoft Internet Explorer 11.0 32 bit

Solutions:

Question # 1 Answer: A

Question # 2 Answer: C

Question # 3 Answer: B

Question # 4 Answer: D

Question # 5 Answer: D