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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Local WebLM license file
B) Standby License Manager
C) Remote WebLM server
D) Remote license file

2. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) What Is the IVR name?
C) What are the customer support pain points?
D) Which system support click-to-call from the web?
E) What is the percentage of customer support Issues that are resolved In one call?

3. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) IP address
B) Host ID
C) Customer name
D) MAC address

4. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Database Connectivity (ODBC)
B) Open Computing Language (OpenGL)
C) Microsoft .NET
D) Simple Direct Media Layer

5. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Server Utility
B) Contact Center Manager Administrator
C) Contact Center Manager Multimedia Administrator
D) Contact Center Orchestration Designer

Solutions: