Avaya Aura® Contact Center Solution Design : 33810X valid dumps

33810X real exams

Exam Code: 33810X

Exam Name: Avaya Aura® Contact Center Solution Design Exam

Updated: Jul 02, 2025

Q & A: 50 Questions and Answers

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C) Evolution of the Contact Center agent


2. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Support
B) Avaya Development team
C) Avaya technical staff
D) Avaya Professional Services


3. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTPS and FTPS
B) HTTPS
C) HTTP
D) FTPS


4. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C


5. What should a functional architecture discussion cover?

A) A design of the needed components and Interconnections
B) Network plan of the existing Infrastructure
C) Bill of Materials to quantify the costs
D) Customer evolution plans and Avaya solution to their problems


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: B

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