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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A) In AEP 7.2.x, full ports may be bundled with speech.
B) In AEP 7.2.x, full ports cannot be bundled with speech.
C) The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
D) The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
E) The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.

2. Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A) Voice Bundle
B) Advanced Bundle
C) Reporting Bundle
D) Basic Bundle

3. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A) Avaya Agent for Desktop (AAfD)
B) Agent Map
C) Avaya one-X® Agent
D) Agent Desktop Displays (ADD)

4. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) Supervisor Plug-In
B) EMC Plug-In
C) Presence Plug-In
D) Agent Plug-in

5. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Avaya Solutions Platform Servers
B) Amazon Web Services
C) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
D) Oracle Sun Blade 150
E) Oracle Fire V880/V890

Solutions:

Question # 1 Answer: A,C,D

Question # 2 Answer: B,D

Question # 3 Answer: A,C

Question # 4 Answer: C

Question # 5 Answer: A,B,C