Avaya Aura® Call Center Elite & Elite Multichannel Solution Design : 33820X valid dumps

33820X real exams

Exam Code: 33820X

Exam Name: Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam

Updated: Jul 04, 2025

Q & A: 65 Questions and Answers

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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A) Virtual Private Clouds
B) Ready Now Solutions
C) Proof of Concept
D) Contact Center Bundles


2. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Application Specific Licensing (ASL)
B) Enablement Licensing (EL)
C) Advanced License (AL)
D) Standard License (SL)


3. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase digital channel usage
B) To increase self-service usage
C) To increase first contact resolution
D) To increase agent retention


4. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Call Vectoring
B) Avaya IX™ Orchestration
C) Graphical Designer
D) Visual Designer


5. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate License
B) Avaya SBCE Standard License
C) Avaya SBCE Corporate and Standard Licenses
D) Avaya SBCE Standard and Advanced Licenses


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: D

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