Failing the 920-162 exam means paying the full registration fee again. A focused run through the 65 Nortel Callpilot 4.0 installation and maintenance practice questions at Actual4Exams is a far cheaper way to walk into the testing center prepared.
Nortel 920-162 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | CallPilot 4.0 Installation and Maintenance Exam |
| Exam Number: | 920-162 |
| Related Certifications: | Nortel CallPilot 5.0 Networking & Troubleshooting Nortel Unified Messaging Solutions |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 65-70 |
| Recommended Training: | Nortel Official CallPilot 4.0 I&M Course |
| Exam Registration: | Original Registration (Archived) |
| Sample Questions: |  |
| Exam Way: | Proctored online or at authorized test centers (Pearson VUE originally) |
| Pre Condition: | Basic knowledge of Meridian 1/CS 1000, telephony systems, and IP networking; recommended completion of Nortel CallPilot 4.0 Installation & Maintenance training |
| Official Syllabus URL: | https://web.archive.org/web/20090201000000/http://www.nortel.com/certification |
Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Fault Resolution | 15% | - Common Hardware Issues - Network and Integration Problems - Log Analysis and Diagnostic Tools - Software and Service Failures |
| Topic 2: Maintenance & Monitoring | 20% | - Software Upgrades & Patches - Routine Maintenance Procedures - Performance Monitoring - Backup and Restore |
| Topic 3: System Administration & Configuration | 25% | - Server Manager & CallPilot Manager - Unified Messaging Features - User and Mailbox Setup - Network Configuration |
| Topic 4: Installation and Commissioning | 25% | - Pre-installation Requirements - Hardware Installation - Integration with Meridian 1/CS 1000 - Software Installation & Configuration |
| Topic 5: CallPilot 4.0 System Overview | 15% | - Architecture and Components - Hardware Platforms - Software Features and Licensing |
Common Questions About the Nortel 920-162 Exam
The 920-162 exam, officially known as Nortel Callpilot 4.0 installation and maintenance, is the Nortel test that leads to the Nortel Certified Support Specialist (NCSS) - CallPilot certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Nortel CallPilot 5.0 Networking & Troubleshooting, Nortel Unified Messaging Solutions.
The 920-162 exam contains 65-70 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 920-162 exam is 70%, and the official registration fee is $125 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Basic knowledge of Meridian 1/CS 1000, telephony systems, and IP networking; recommended completion of Nortel CallPilot 4.0 Installation & Maintenance training
Entry requirements can change, so confirm the latest conditions on the official exam page: https://web.archive.org/web/20090201000000/http://www.nortel.com/certification.
You can book the 920-162 exam through the official registration channels below:
Exam delivery: Proctored online or at authorized test centers (Pearson VUE originally). Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Nortel recommends the following training options for Nortel Callpilot 4.0 installation and maintenance candidates:
Pair any course with the 65 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Nortel Callpilot 4.0 installation and maintenance questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 920-162 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Nortel Callpilot 4.0 installation and maintenance outline is organized into 5 domains. The first three are:
- Troubleshooting & Fault Resolution — 15% of the exam
- Maintenance & Monitoring — 20% of the exam
- System Administration & Configuration — 25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Nortel 920-162 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the 920-162 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Nortel 920-162 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the 920-162 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
