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Nortel 920-163 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Manager RIs.6.0 Technical Support |
| Exam Number: | 920-163 |
| Available Languages: | English |
| Real Exam Qty: | 63–75 (varies by provider) |
| Related Certifications: | 920-164 NCSS-Contact Center Manager RIs6.0 I & M NCSS certification programs |
| Exam Format: | Multiple choice |
| Sample Questions: |  |
| Exam Way: | Onsite or arranged through testing provider |
| Pre Condition: | Prerequisite knowledge of Nortel Contact Center Manager and basic network administration |
Nortel 920-163 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Manager Server Overview | - System Installation and Configuration
|
Common Questions About the Nortel 920-163 Exam
The 920-163 exam, officially known as Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support, is the Nortel test that leads to the NCSS certification at the Support Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as 920-164 NCSS-Contact Center Manager RIs6.0 I & M, NCSS certification programs.
Prerequisite knowledge of Nortel Contact Center Manager and basic network administration
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The official Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support outline is organized into 1 domains. The first three are:
- Contact Center Manager Server Overview
See the complete exam topics section above for the full outline and the weighting of every domain.
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