Every candidate studies differently, so Actual4Exams offers the Nortel Nncds-symposium contact center poftfolio practice questions in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. Pick the format that fits your routine for the 920-326 exam — or use all three together.
Nortel 920-326 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Symposium Contact Center Portfolio |
| Exam Number: | 920-326 |
| Exam Price: | USD 125 - 150 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Passing Score: | 70% - 75% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 73 - 78 |
| Related Certifications: | Symposium Contact Center Track NNCSS NCSE |
| Certificate Validity Period: | 2 years |
| Exam Registration: | Registration (historical) |
| Sample Questions: |  |
| Exam Way: | Proctored testing centers (Pearson VUE / Prometric); exam no longer actively offered |
| Pre Condition: | Basic knowledge of Nortel telephony and contact center systems; no mandatory prerequisites |
Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Interoperability | 15% | - Integration with Meridian/CS1000 systems - CTI and third-party application interfaces |
| Contact Center Design & Sizing | 25% | - Scalability and redundancy design - Capacity planning and traffic engineering - Hardware and software requirements |
| Symposium Contact Center Architecture & Components | 25% | - Network and telephony integration - Server and software components - System overview and portfolio positioning |
| Features & Functionality | 25% | - Agent and supervisor tools - Call routing and distribution - Reporting and management interfaces |
| Deployment & Maintenance Concepts | 10% | - Troubleshooting fundamentals - Installation and configuration overview |
Nortel Nncds-symposium contact center poftfolio (920-326) — Questions Candidates Actually Ask
The 920-326 exam, officially known as Nortel Nncds-symposium contact center poftfolio, is the Nortel test that leads to the NNCDS - Nortel Networks Certified Design Specialist certification at the Specialist / Design level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as NNCSS, NCSE, Symposium Contact Center Track.
The 920-326 exam contains 73 - 78 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 920-326 exam is 70% - 75%, and the official registration fee is USD 125 - 150. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Basic knowledge of Nortel telephony and contact center systems; no mandatory prerequisites
You can book the 920-326 exam through the official registration channels below:
Exam delivery: Proctored testing centers (Pearson VUE / Prometric); exam no longer actively offered. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Nortel recommends the following training options for Nortel Nncds-symposium contact center poftfolio candidates:
Pair any course with the 73 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Nortel Nncds-symposium contact center poftfolio questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 920-326 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Nortel Nncds-symposium contact center poftfolio outline is organized into 5 domains. The first three are:
- Deployment & Maintenance Concepts — 10% of the exam
- Features & Functionality — 25% of the exam
- Integration & Interoperability — 15% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
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