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BlackBerry 10 Support Specialist Sample Questions:

1. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The video chat application is experiencing internal problems.
B) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
C) The users account has been locked out by the BDS.
D) The application is not trusted on the BlackBerry Device Service (BDS).

2. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?

A) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
B) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.
C) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
D) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.

3. A user reports that their Email account is reporting an error that states "Your Device is not connected to a network ". What is the cause?

A) Wi-Fi radio is enabled
B) Wireless carrier data is not connected
C) Bluetooth radio is not connected to the wireless network
D) NFC is connected to external device

4. How is the Settings menu accessed within BlackBerry World?

A) Swipe up from the bottom bezel
B) Swipe down from the top bezel
C) Swipe left from the right bezel
D) Swipe right from the left bezel

5. Which of the following is needed to successfully add an account to a BlackBeriy 10 (BB10) device?

A) Accounts can only be added after business hours
B) Network connectivity to the service which hosts the account
C) Hashed password for the account
D) Scanned code with the account information

Solutions: