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BlackBerry 10 Support Specialist Sample Questions:

1. n the event of loss, what can be used to find a device?

A) Enable BlackBerry Device Services
B) Enable Airplane mode
C) Enable BB Protect
D) Enable Location Services

2. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
B) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
C) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
D) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.

3. A user reports that their Email account is reporting an error that states "Your Device is not connected to a network ". What is the cause?

A) Wi-Fi radio is enabled
B) Wireless carrier data is not connected
C) Bluetooth radio is not connected to the wireless network
D) NFC is connected to external device

4. What is the list of email retrieval methods that are natively supported on BlackBerry 10 (BB10)?

A) IMAP. POP. SMTP
B) ActiveSync, IMAP, CalDAV
C) ActiveSync. IMAP, POP
D) ActiveSync. IMAP. POP, CalDAV, CardDAV

5. Which of the following is needed to successfully pair a Bluetooth device?

A) Both the Bluetooth radios should be on and one of the devices should be discoverable.
B) Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
C) The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.
D) Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.

Solutions: