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BlackBerry 10 Support Specialist Sample Questions:

1. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?

A) Active user and devices
B) Active user
C) A user
D) Active devices

2. Which of the following is needed to successfully pair a Bluetooth device?

A) Both the Bluetooth radios should be on and one of the devices should be discoverable.
B) Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
C) The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.
D) Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.

3. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) Playbook
B) The location of the device
C) BlackBerry Device Service (BDS) server name
D) The time of occurrence and the device logs

4. Where are notifications that an application has finished downloading from BlackBerry World enabled?

A) BlackBerry World > Settings > Notifications > Download Notifications
B) Settings > Notifications > BlackBerry World > Download Notifications
C) BlackBerry World > Settings > General Settings > Download Notifications
D) Settings > Notifications > Other Applications > BlackBerry World > Download Notifications

5. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Support and then select the newty available Create Report on the bottom panel.
B) Open Help, select Support and select Log Submission from the List.
C) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
D) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel

Solutions: