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SAP C-BOSUP-90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C-BOSUP-90 |
| Passing Score: | 65% (typical SAP associate threshold; may vary) |
| Certificate Validity Period: | Typically 3 years for SAP certification (may vary depending on policy updates) |
| Exam Price: | USD 500–600 (varies by region and SAP partner pricing) |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects BI Platform |
| Exam Format: | Multiple choice, Multiple response |
| Real Exam Qty: | 80 questions (typical; may vary by exam version) |
| Recommended Training: | SAP BusinessObjects BI Platform training SAP Learning Hub |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP BusinessObjects BI platform and IT support processes is recommended. Prior experience in system administration or SAP support is beneficial but not mandatory. |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 2: Incident Management Processes | - Support workflow
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 5: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects (C-BOSUP-90) — Questions Candidates Actually Ask
The C-BOSUP-90 exam, officially known as SAP Certified Support Associate - Incident Management with SAP BusinessObjects, is the SAP test that leads to the SAP Certified Support Associate - Incident Management with SAP BusinessObjects certification at the Associate level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as SAP Certified Application Associate - SAP BusinessObjects BI Platform.
The C-BOSUP-90 exam contains 80 questions (typical; may vary by exam version) questions, and you have 180 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the C-BOSUP-90 exam is 65% (typical SAP associate threshold; may vary), and the official registration fee is USD 500–600 (varies by region and SAP partner pricing). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Basic understanding of SAP BusinessObjects BI platform and IT support processes is recommended. Prior experience in system administration or SAP support is beneficial but not mandatory.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://learning.sap.com/certifications.
You can book the C-BOSUP-90 exam through the official registration channels below:
Exam delivery: Online proctored exam via SAP Certification platform. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
SAP recommends the following training options for SAP Certified Support Associate - Incident Management with SAP BusinessObjects candidates:
Pair any course with the 80 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the SAP Certified Support Associate - Incident Management with SAP BusinessObjects questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding C-BOSUP-90 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official SAP Certified Support Associate - Incident Management with SAP BusinessObjects outline is organized into 5 domains. The first three are:
- SAP BusinessObjects Platform Fundamentals
- System Administration and Monitoring
- Troubleshooting and Root Cause Analysis
See the complete exam topics section above for the full outline and the weighting of every domain.
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)
A. SAP Notes that have not been tested yet.
B. Username and password in your internal message notice.
C. All relevant information you have gathered.
D. The steps which you performed to reproduce the issue.
Question 2
A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?
A. Service Consultant
B. Sales Executive
C. Incident Processor
D. Support Coordinator
Question 3
Which application within Root Cause Analysis should be used to add a Technical System?
A. Diagnostic Setup
B. System Conflict Resolution
C. System Maintenance
D. Agent Administration
Question 4
You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
A. Contact the customer to define the missing information.
B. Get confirmation from the customer that your interpretation of the message is correct.
C. Send notes to customer based on your assumptions.
D. Try to guess what the customer might want to have.
Question 5
A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
A. Update the customer with detailed step by step solutions using clear but short sentences.
B. Update the customer with the same solution you sent originally until the customer understands that solution.
C. Send the customer multiple possible solutions even if you have not tested them.
D. Send customers short answers to avoid confusion.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: A,B | Question 5 Answer: A |
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