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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Topic 2: Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
| Topic 3: SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| Topic 4: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| Topic 5: SAP Customer Experience Architecture | - SAP CX solution integration landscape - End-to-end CX architecture principles - Composable enterprise and CX strategy |
| Topic 6: SAP Marketing Cloud | - Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What features does SAP API Management offer?
Note: There are 2 correct answers to this question.
A) Providing comprehensive analytics capabilities to understand the various patterns of API consumption
B) Exposing data with external ecosystems to generate new revenue streams (data as a service)
C) Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
D) Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
2. Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
A) Lite registration screen
B) Preference center
C) Login screen
D) Full registration screen
3. In which process are trading partner collaboration and contract negotiations executed?
A) Lead to Cash
B) Design to Operate
C) Recruit to Retire
D) Source to Pay
4. Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.
A) Multilevel ad hoc programs
B) Lifecycle campaigns for large contact lists
C) Event-driven journeys for contacts
D) Immediate reactions to customer behavior
5. Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.
A) Privacy policy
B) Other consent management
C) Terms of service
D) Communication consent
E) Push notification
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,B | Question # 5 Answer: A,B,C |
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