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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
A) Governance tools
B) Integrations
C) Customer feedback channels
D) Data extensions
E) Extensions
2. Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
A) Solution Marketing Diagram creation
B) Technical Assessment
C) Business Capability Map creation
D) Value Roadmap development
3. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) True
B) False
4. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
A) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
B) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
C) All data required for an online report is read from the FSM cloud.
D) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
5. In which cases can smartforms be used?
There are two correct answers.
A) To navigate to a job location
B) For error analysis and resolution steps
C) To ensure the technician captures data on-site
D) To assign a technician to a job
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: A,B,C | Question # 5 Answer: B,C |
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