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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
A) Service asset and configuration management
B) Service catalogue management
C) Problem management
D) Event management
2. Which process includes business, service and component sub-processes?
A) Incident management
B) Financial management
C) Capacity management
D) Service level management
3. Which one of the following would NOT involve event management?
A) Recording and monitoring environmental conditions in the data centre
B) Intrusion detection
C) Monitoring the status of configuration items
D) Recording service desk staff absence
4. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
A) Corporate level
B) Service level
C) Customer level
D) Configuration level
5. Which one of the following statements BEST describes a definitive media library (DML)?
A) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
B) A secure location where definitive hardware spares are held
C) A secure library where definitive authorized versions of all software and back-ups are stored and protected
D) A database that contains definitions of all media CIs
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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