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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A) 1 only
B) 2 only
C) All of the above
D) 3 only

2. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Measures for optimization are identified
B) Service value is modeled
C) The cost of the service is designed, predicted and validated
D) Service value is visible to customers

3. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) The ECAB will be chaired by the IT director
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB considers every high priority request for change

4. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Measuring the effectiveness and efficiency of service design and the supporting processes
C) Designing and maintaining all necessary service transition packages
D) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

5. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 1 and 3 only

Solutions: