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HP Selling HP BSM Solutions Sample Questions:

1. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) performance test management
B) service desk management
C) maintaining and monitoring the quality of services
D) incident ticket management

2. Which customer challenge does BSM Network Management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) inability to detect the root-cause of an application problem
D) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure

3. What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?

A) Automated Service Ticketing System (ASTS)
B) Run-time Service Model (RTSM)
C) Diagnostics Heads-up Display (DHUD)
D) Testing as a Service (TaaS)

4. Which statement best links a customer problem to a solution capability for Application Performance Management?

A) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
C) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
D) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)

5. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Chief Marketing Officer
B) Quality Assurance Director
C) Director of Operations
D) Senior Project Manager

Solutions:

Question # 1 Answer: B

Question # 2 Answer: B

Question # 3 Answer: B

Question # 4 Answer: B

Question # 5 Answer: D