Demand for HP-certified professionals keeps outpacing supply, and the HP Selling HP BSM Solutions exam is the doorway in. Actual4Exams stocks 50 practice questions built specifically for HP2-N31, so your preparation targets the credential employers are actually paying for.
HP HP2-N31 Exam Overview:
HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP BSM Solution Architecture | - Key components and platform overview - Integration with IT operations and monitoring tools |
| Topic 2: HP Business Service Management (BSM) Fundamentals | - Core concepts of Business Service Management - Value proposition of BSM solutions |
| Topic 3: Selling HP BSM Solutions | - Customer needs analysis and positioning - Competitive differentiation and value messaging |
| Topic 4: Use Cases and Business Scenarios | - IT service monitoring and incident management - Business service impact analysis |
HP2-N31 Exam Questions Answered: HP Candidates' FAQ
HP Selling HP BSM Solutions is an official exam run by HP under exam code HP2-N31. Passing it awards the HP Certification I certification, which sits at the Professional tier. It also counts toward related credentials such as HP Sales Certification, HP Business Service Management (BSM) Certification. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The HP Selling HP BSM Solutions exam gives you 75 minutes to work through 40-60 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
No strict prerequisites, but recommended knowledge of HP Software and IT Service Management concepts
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HP Selling HP BSM Solutions breaks down into 4 official domains, led by HP Business Service Management (BSM) Fundamentals, Selling HP BSM Solutions, and HP BSM Solution Architecture. You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
HP Selling HP BSM Solutions Sample Questions:
What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
- A. Automated Service Ticketing System (ASTS)
- B. Run-time Service Model (RTSM)
- C. Diagnostics Heads-up Display (DHUD)
- D. Testing as a Service (TaaS)
Which customer challenge does BSM Application performance management most specifically address?
- A. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- B. inability to provide a holistic and cross-domain view of their entire IT infrastructure
- C. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- D. inability to detect the root-cause of an application problem
Which Application Performance Management business challenges are faced by IT executives and solved through HP's BSM solution? (Select two.)
- A. guaranteeing that service desk tickets are prioritized
- B. monitoring security breaches more effectively
- C. improving customer and business satisfaction
- D. providing better asset management tracking
- E. pre-empting problems before they cause an outage
Which statement best links a customer problem to a solution capability for Application Performance Management?
- A. Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
- B. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- C. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
- D. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
- A. real user monitoring
- B. end-to-end business process monitoring
- C. business process testing and reporting
- D. cross-domain event tracking and management capability
- E. reduced costs through tool consolidation
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