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ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | AXELOS |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV |
| Exam Price: | USD 295 |
| Related Certifications: | ITIL 4 Strategic Leader (SL) ITIL 4 Foundation ITIL 4 Managing Professional (MP) |
| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
| Exam Duration: | 130 minutes |
| Exam Format: | Multiple Choice (Single Answer), Multiple Choice (Multiple Answers) |
| Real Exam Qty: | 40 |
| Available Languages: | Spanish, Simplified Chinese, Portuguese, French, Italian, Japanese, English, German |
| Passing Score: | 70% |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Measuring and Monitoring Value | 13% | - Service pricing and charging models - Value measurement methods - Customer satisfaction measurement |
| Topic 2: Customer Journey Mapping | 13% | - Purpose and value of customer journey mapping - Touchpoints and channels - Mapping the customer journey |
| Topic 3: Building Stakeholder Relationships | 9% | - Stakeholder communication - Relationship lifecycle - Supplier and partner relationships |
| Topic 4: Ensuring Appropriate Access | 13% | - Service accessibility - Barriers to access - Equity of service provision |
| Topic 5: Customer Experience (CX) | 13% | - Customer experience design principles - CX metrics and key performance indicators (KPIs) - Customer experience culture |
| Topic 6: Customer Value | 13% | - Value propositions - Customer value dimensions - Value co-creation concepts |
| Topic 7: Knowing How to Generate Value | 13% | - Risk and cost considerations - Non-use value - Service consumption and usage |
| Topic 8: Realizing Value Throughout the Journey | 13% | - Onboarding and offboarding - Value tracking - Service readiness and availability |
ITIL-DSV Exam FAQ: What Candidates Ask About ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
The ITIL-DSV exam, officially known as ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV), is the ITIL test that leads to the ITIL 4 Managing Professional certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as ITIL 4 Foundation, ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL).
The ITIL-DSV exam contains 40 questions, and you have 130 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the ITIL-DSV exam is 70%, and the official registration fee is USD 295. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value.
Yes. A free PDF demo of the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding ITIL-DSV exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) outline is organized into 8 domains. The first three are:
- Building Stakeholder Relationships — 9% of the exam
- Knowing How to Generate Value — 13% of the exam
- Ensuring Appropriate Access — 13% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:
Question 1
Which marketing technique helps to understand the needs of consumers by tracking their behavior?
A. Brochures
B. Value propositions
C. Market segmentation
D. Profiling
Question 2
An organization has signed a contract to outsource its service desk function to a supplier. Theorganization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?
A. Improving the effectiveness of contract renewal
B. Integrating supplier activities into organization's value streams
C. Creating criteria to use when shortlisting suppliers
D. Defining strategy and principles for sourcing of resources
Question 3
An organization finds value in moving to a 'platform as a service' solution. The organization understands that it is crucial to optimize its own way of working to make this a success. What is this an example of?
A. Basic Relationship
B. Partnership
C. Co-creation Relationship
D. Cooperative Relationship
Question 4
An organization is looking for a service provider to support them in their digital transformation. As part of the service provider, what would be the first focus of your interactions?
A. Understanding the utility and warranty requirements to create the most value for the customers.
B. Display solutions implemented at other customers within the same industry.
C. Understanding the customer purposes, issues, and needs.
D. Display the proof of the capabilities to deliver your products consistently.
Question 5
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests
2. A staff member asks for a new barcode scanner from an internal IT department
3. A manager requires swift changes to user access rights for an employee
4. A service provider establishes a channel for users to submit emergency changes
A. 3 and 4
B. 2 and 3
C. 1 and 2
D. 1 and 4
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
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