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EXIN ITIL Foundation Sample Questions:

1. Availability management is directly responsible for the availability of which of the following?

A) Components and business processes
B) IT services and components
C) IT services and business processes
D) IT services, components and business processes

2. Which process includes business, service and component sub-processes?

A) Incident management
B) Financial management
C) Capacity management
D) Service level management

3. What are sources of best practice?

A) Customers, suppliers, advisors
B) Substitutes, regulators, customers
C) Competition, compliance, commitments
D) Industry practices, academic research, training and education

4. Which one of the following statements about incident reporting and logging is CORRECT?

A) Incidents reported by technical staff must also be logged as problems
B) All calls to the service desk must be logged as incidents
C) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
D) Incidents can only be reported by users

5. What guidance does ITIL give on the frequency of production of service reporting?

A) Reporting intervals should be set by the service provider
B) Reports should be produced weekly
C) Service reporting intervals must be defined and agreed with the customers
D) Service reporting intervals must be the same for all services

Solutions: