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EXIN ITIL Foundation Sample Questions:
1. Which one of the following can help determine the level of impact of a problem?
A) Definitive media library (DML)
B) Standard operating procedures (SOP)
C) Statement of requirements (SOR)
D) Configuration management system (CMS)
2. Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?
A) Business relationship management
B) Availability management
C) Service level management
D) Change management
3. What is a characteristic of a process?
A) It does not react to a specific trigger
B) It provides generic technical skills and resources
C) It requires a specific tool
D) It is performance driven and measureable
4. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
A) Financial management
B) Service level management
C) Risk management
D) Demand management
5. Which is one of the five aspects of service design?
A) Corporate governance and policy
B) Management information systems and tools
C) Risk analysis and management approach
D) Management policy for business case creation
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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