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EXIN ITIL Foundation Sample Questions:

1. Which process is responsible for managing relationships with vendors?

A) Supplier management
B) Service portfolio management
C) Continual service improvement
D) Change management

2. Which three types of metric support Continual Service Improvement (CSI) activities?

A) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
B) Process metrics, software metrics and financial metrics
C) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
D) Technology metrics, process metrics and service metrics

3. What BEST describes the customers and users of an IT service provider?

A) Customers buy IT services; users use IT services
B) Customers agree the service levels; users buy IT services
C) Customers design IT services; users test IT services
D) Customers sell IT services; users improve IT services

4. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Service transition
B) Continual service improvement
C) Service design
D) Service strategy

5. What are customers of IT services who work in the same organization as the service provider known as?

A) Valued customers
B) External customers
C) Strategic customers
D) Internal customers

Solutions:

Question # 1 Answer: A

Question # 2 Answer: D

Question # 3 Answer: A

Question # 4 Answer: D

Question # 5 Answer: D