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EXIN ITIL Foundation Sample Questions:

1. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be kept up-to-date on the progress of an activity
B) Be accountable for the outcome of an activity
C) Manage an activity
D) Perform an activity

2. Which statement about service review meetings is FALSE?

A) Meetings should be held on a regular basis to review service achievement
B) Issues for the upcoming period should be discussed at the meetings
C) Actions from service review meetings should only be assigned to the service provider
D) Progress and success of the service improvement programme (SIP) should be reviewed

3. What should the IT service continuity process primarily support?

A) Business continuity strategy
B) Critical IT processes
C) Mission critical services at peak business periods
D) All the services in the service portfolio

4. Which is the correct combination of items that makes up an IT service?

A) Information technology, people and processes
B) People, process and customers
C) Customers, providers and documents
D) Information technology, networks and people

5. What is the BEST description of a change proposal?

A) Any request for change (RFC. submitted to change management
B) A justification for a change with significant cost or risk
C) An authorised change submitted to release and deployment
D) An RFC that must be implemented as soon as possible

Solutions: