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EXIN ITIL Foundation Sample Questions:

1. Which one of the following statements about incident reporting and logging is CORRECT?

A) Incidents reported by technical staff must also be logged as problems
B) All calls to the service desk must be logged as incidents
C) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
D) Incidents can only be reported by users

2. Which is a supplier category?

A) Commodity
B) Resource
C) Customer
D) Technical

3. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how the configuration items (CIs) work together to deliver the services
B) Defines how version numbers should be used in a release
C) Describes the topography of the hardware
D) Defines which software should be installed on a particular piece of hardware

4. Which of the following BEST describes technical management?

A) A function that includes providing technical expertise and overall management of the IT infrastructure
B) A function responsible for facilities management and building control systems
C) A function that provides hardware repair services for technology involved in the delivery of service to customers
D) Senior managers responsible for all staff within the technical support function

5. Which role is accountable for the operational management of a process?

A) Service manager
B) Process manager
C) Process practitioner
D) Change manager

Solutions: