The EXIN ITIL Foundation (V4) certification has a strong reputation for a reason — the ITIL exam tests applied skills, not memorized definitions. Candidates around the world use Actual4Exams practice questions to close knowledge gaps before test day.
EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Price: | $314 - $385 USD |
| Exam Duration: | 60 (75 for non-native language) |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Available Languages: | Spanish, Portuguese, English, French, Chinese, Italian, Polish, Dutch, German, Japanese |
| Exam Format: | Multiple choice, Objective test questions, Closed book |
| Certificate Validity Period: | 3 years |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Exam Booking EXIN Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 18% | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
| ITIL Management Practices | 17% | - General management practices
|
| Guiding Principles | 18% | - Start where you are - Think and work holistically - Optimize and automate - Keep it simple and practical - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility |
| Service Value Chain Activities | 15% | - Obtain/build - Engage - Plan - Improve - Deliver and support - Design and transition |
| ITIL Service Value System | 20% | - Governance - Guiding principles - Practices - Continual improvement - Service value chain |
| Key Concepts of Service Management | 12% | - Products and services, service offerings - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers |
EXIN ITIL Foundation (V4) (ITIL) — Questions Candidates Actually Ask
The ITIL exam, officially known as EXIN ITIL Foundation (V4), is the EXIN test that leads to the ITIL 4 Foundation certification at the Foundation level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader.
The ITIL exam contains 40 questions, and you have 60 (75 for non-native language) to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the ITIL exam is 65% (26/40), and the official registration fee is $314 - $385 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.exin.com/en/certifications/itil/itil-4-foundation.
You can book the ITIL exam through the official registration channels below:
Exam delivery: Online proctored or at accredited test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
EXIN recommends the following training options for EXIN ITIL Foundation (V4) candidates:
Pair any course with the 505 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the EXIN ITIL Foundation (V4) questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding ITIL exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official EXIN ITIL Foundation (V4) outline is organized into 6 domains. The first three are:
- ITIL Management Practices — 17% of the exam
- ITIL Service Value System — 20% of the exam
- Guiding Principles — 18% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
EXIN ITIL Foundation (V4) Sample Questions:
Which skill is required by the 'service level management' practice?
- A. Event monitoring
- B. Supplier management
- C. Problem management
- D. Technical expertise
Correct Answer: B 🗳️
Which describes a 'change authority'?
- A. A tool used to help changes
- B. A person who approves a change
- C. A model used to determine who will assess a change
- D. A way to manage the people aspects of change
Correct Answer: B 🗳️
Which practice balance management of risk with maximizing throughput?
- A. Incident management
- B. Continual improvement
- C. Problem management
- D. Change enablement
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
What impact does automation have on a service desk?
- A. Ability to work from a single centralised location
- B. Less low level work and a greater ability to focus on user experience
- C. Increased phone contact and a reduced ability to focus on user experience
- D. Ability to work from multiple locations, geographically dispersed
Correct Answer: B 🗳️
What is the purpose of problem management?
- A. Helps direct the incident to the correct support area
- B. Ensures services are restored as soon as possible
- C. Determines how the service provider is perceived
- D. Reduces the likelihood and impact of incidents
Correct Answer: D 🗳️
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the EXIN ITIL exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the ITIL exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the EXIN ITIL exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the ITIL actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
