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EXIN ITIL V3 Foundation Sample Questions:

1. Which of the following statements BEST describes the aims of release and deployment management?

A) To build, test and deliver the capability to provide the services specified by servicedesign
B) To ensure that each release package specified by service design consists of a set of related assets and service components
C) To ensure that all changes can be tracked, tested and verified if appropriate
D) To record and manage deviations, risksand issues related to the new or changed service

2. Which of these is NOT a responsibility of Application Management?

A) Providing guidance to IT Operations about how best to manage the application
B) Deciding whether to buy or build an application
C) Ensuring that the correct skills are available to manage the infrastructure
D) Assisting in the design of the application

3. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) The service portfolio
B) Service level agreements (SLAs)
C) Operational level agreements (OLAs)
D) Third-party contracts

4. Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future

A) 1 only
B) 2 and 3 only
C) All of the above
D) 1, 2 and 4 only

5. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how theconfiguration items (CIs) work together to deliver the services
B) Defines how version numbers should be used in a release
C) Describes the topography of the hardware
D) Defines which software should be installed on a particular piece of hardware

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