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Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Related Certifications: | Microsoft 365 Certified: Teams Support Engineer Associate |
| Available Languages: | English |
| Passing Score: | 700 (scaled score) |
| Sample Questions: |  |
| Exam Way: | Primarily taken at Pearson VUE / Certiport test centers or online proctored. |
| Pre Condition: | Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/ms-740 |
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Microsoft Teams voice issues | 20-25% | - Analyze call metrics and use Call Quality Dashboard - Troubleshoot emergency calling issues - Troubleshoot audio and video quality and flow - Troubleshoot PSTN connectivity (SBC, dial plans, routing) |
| Troubleshoot Teams and channels | 10-15% | - Troubleshoot replication, creation/deletion issues - Troubleshoot app installation and access |
| Troubleshoot Microsoft Teams meetings and live events | 20-25% | - Troubleshoot recording and content sharing issues - Investigate attendee access and reporting issues - Troubleshoot meeting creation and scheduling |
| Troubleshoot file issues | 15-20% | - Troubleshoot SharePoint and channel file sync issues - Troubleshoot P2P private chat file problems |
| Troubleshoot federation issues | 5-10% | - Troubleshoot external and tenant federation problems |
| Troubleshoot issues signing into Microsoft Teams | 10-15% | - Investigate guest access and login failures - Troubleshoot account sign-in and SSO problems |
Microsoft Troubleshooting Microsoft Teams (MS-740) — Questions Candidates Actually Ask
The MS-740 exam, officially known as Microsoft Troubleshooting Microsoft Teams, is the Microsoft test that leads to the Microsoft 365 Certified: Teams Support Engineer Associate certification at the Associate (Teams Support Engineer) level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Microsoft 365 Certified: Teams Support Engineer Associate.
Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://learn.microsoft.com/en-us/credentials/exams/ms-740.
Yes. A free PDF demo of the Microsoft Troubleshooting Microsoft Teams questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding MS-740 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Microsoft Troubleshooting Microsoft Teams outline is organized into 6 domains. The first three are:
- Troubleshoot file issues — 15-20% of the exam
- Troubleshoot issues signing into Microsoft Teams — 10-15% of the exam
- Troubleshoot Microsoft Teams voice issues — 20-25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Microsoft Troubleshooting Microsoft Teams Sample Questions:
A company implements Microsoft Teams.
You need to recommend channel types so that the company can implement specific capabilities
Which channel type should you recommend? To answer, select the appropriate configuration in the answer
area.
NOTE: Each correct selection is worth one point.
Explanation
When users attempt to delete a private channel in a Microsoft Teams environment the following error message
displays:
You analyze the debug logs and see the following entry
Explanation
You need to recommend a solution for configuring security for sales interns.
Which two PowerShell commands can the company use to achieve the goal? Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
- A.
- B.
- C.
- D.
You need to troubleshoot the Microsoft Teams performance. To answer select the appropriate options in the
answer area.
NOTE: Each correct selection is worth one point.
Explanation
Graphical user interface, text, application Description automatically generated
A company has their headquarters in France and stores all over the world. The company wants to organize live
events in China.
Meeting organizers in China cannot create Microsoft Teams live events.
You need to determine the cause of the issue.
What are two possible causes? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Users do not have valid Advanced Communication licenses.
- B. Azure content delivery networks (CDNs) are not accessible in China.
- C. The company already has 15 Terms live events running concurrently.
- D. The company has not configured a VPN for connecting to the corporate network.
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