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Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Available Languages: | English |
| Related Certifications: | Microsoft 365 Certified: Teams Support Engineer Associate |
| Passing Score: | 700 (scaled score) |
| Sample Questions: |  |
| Exam Way: | Primarily taken at Pearson VUE / Certiport test centers or online proctored. |
| Pre Condition: | Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/ms-740 |
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Microsoft Teams meetings and live events | 20-25% | - Troubleshoot meeting creation and scheduling - Troubleshoot recording and content sharing issues - Investigate attendee access and reporting issues |
| Troubleshoot Teams and channels | 10-15% | - Troubleshoot app installation and access - Troubleshoot replication, creation/deletion issues |
| Troubleshoot federation issues | 5-10% | - Troubleshoot external and tenant federation problems |
| Troubleshoot issues signing into Microsoft Teams | 10-15% | - Troubleshoot account sign-in and SSO problems - Investigate guest access and login failures |
| Troubleshoot Microsoft Teams voice issues | 20-25% | - Analyze call metrics and use Call Quality Dashboard - Troubleshoot emergency calling issues - Troubleshoot audio and video quality and flow - Troubleshoot PSTN connectivity (SBC, dial plans, routing) |
| Troubleshoot file issues | 15-20% | - Troubleshoot SharePoint and channel file sync issues - Troubleshoot P2P private chat file problems |
MS-740 Exam Questions Answered: Microsoft Candidates' FAQ
Microsoft Troubleshooting Microsoft Teams is an official exam run by Microsoft under exam code MS-740. Passing it awards the Microsoft 365 Certified: Teams Support Engineer Associate certification, which sits at the Associate (Teams Support Engineer) tier. It also counts toward related credentials such as Microsoft 365 Certified: Teams Support Engineer Associate. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended.
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
It is. Actual4Exams publishes a free PDF demo of the Microsoft Troubleshooting Microsoft Teams material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the Microsoft Troubleshooting Microsoft Teams exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
Delivery takes about a minute. Files unlock for instant download at payment and are emailed to you automatically; if 2 hours pass with nothing received, check spam and contact customer service. There is no installation limit, so the test engine can live on every device you own, phone included.
Microsoft Troubleshooting Microsoft Teams breaks down into 6 official domains, led by Troubleshoot federation issues (5-10%), Troubleshoot Microsoft Teams meetings and live events (20-25%), and Troubleshoot file issues (15-20%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Microsoft Troubleshooting Microsoft Teams Sample Questions:
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A. Teams Communications Administrator
- B. Teams Communications Support Specialist
- C. Teams Service Administrator
- D. Teams Communications Support Engineer
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A company uses Microsoft Teams.
The company defines the following normalization rule:
Use the drop-down menus to select the answer choice that answers each question based on the information
presented in the graphic. NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
A company plans to grant a team named Human Resources access to a custom app called App1. The company
plans to block users from adding any other third-party apps to the team.
Users report that they are unable to add App1 to the team.
You need to make sure that users can access App1.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a custom app permission policy.
- B. On the Manage apps page, ensure that App1 is allowed at the org level.
- C. Create a custom app setup policy.
- D. Run the following PowerShell command: Grant-CsTeamsAppSetupPolicy
-Identity "HR Team" -PolicyNameHRAppSetupPolicy - E. Run the following PowerShell command: Grant-CsTeamsAppPermissionPolicy
-Identity "HR Team" -PolicyNameHRAppPermissionPolicy
Correct Answer: A,B,E 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
You are the global administrator of a tenant.
An account is blocked due to suspicious user activities.
You need to investigate the user activities.
Where should you investigate activities? To answer, drag the appropriate portals to the correct activities. Each
portal may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
Graphical user interface, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/search-the-audit-log-in-security-and-compliance?vie
A company implements Microsoft Teams.
You need to recommend channel types so that the company can implement specific capabilities
Which channel type should you recommend? To answer, select the appropriate configuration in the answer
area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
No help, Full refund!
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We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Microsoft MS-740 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the MS-740 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
