Certification exams change, and study material has to keep up. The PC0-001 (Peoplecert ITIL 2011 Foundation) question bank at Actual4Exams is reviewed continuously and comes with 365 days of free updates, so your 2026 preparation always reflects the current exam.
Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL Foundation (Syllabus 2011) |
| Exam Number: | PC0-001 |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL Master ITIL Intermediate ITIL Expert |
| Exam Format: | Single answer, Closed-book, Multiple Choice |
| Certificate Validity Period: | Indefinite |
| Passing Score: | 65% (26 out of 40) |
| Exam Duration: | 60 minutes |
| Exam Price: | Approx. $180–$250 USD (varies by region/reseller) |
| Available Languages: | English, Arabic, Spanish, Portuguese, Japanese, German, French, Chinese |
| Recommended Training: | Official ITIL 2011 Foundation Training PeopleCert Learning Resources |
| Exam Registration: | AXELOS ITIL Portal PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at authorized test centers (CBT/Paper-based) |
| Pre Condition: | No formal prerequisites; basic IT/service management knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Lifecycle | 25% | - Service Strategy - Continual Service Improvement - Service Design - Service Operation - Service Transition |
| Topic 2: Key Principles and Models | 20% | - Governance and service management system - ITIL guiding principles - Service portfolio and service catalogue |
| Topic 3: Technology and Architecture | 10% | - Role of technology in service management - Service automation and tools |
| Topic 4: Key Processes and Functions | 30% | - Continual Service Improvement process - Service Operation processes and functions - Service Strategy processes - Service Design processes - Service Transition processes |
| Topic 5: Service Management as a Practice | 15% | - Stakeholders and roles in service management - Concept of service and service management - Service value, utility and warranty |
PC0-001 Exam FAQ: What Candidates Ask About Peoplecert ITIL 2011 Foundation
The PC0-001 exam, officially known as Peoplecert ITIL 2011 Foundation, is the Peoplecert test that leads to the ITIL 2011 Foundation certification at the Foundation level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as ITIL Intermediate, ITIL Expert, ITIL Master.
The PC0-001 exam contains 40 questions, and you have 60 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the PC0-001 exam is 65% (26 out of 40), and the official registration fee is Approx. $180–$250 USD (varies by region/reseller). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; basic IT/service management knowledge recommended
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation.
You can book the PC0-001 exam through the official registration channels below:
Exam delivery: Online proctored or Onsite at authorized test centers (CBT/Paper-based). Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Peoplecert recommends the following training options for Peoplecert ITIL 2011 Foundation candidates:
Pair any course with the 131 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Peoplecert ITIL 2011 Foundation questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding PC0-001 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Peoplecert ITIL 2011 Foundation outline is organized into 5 domains. The first three are:
- Service Management as a Practice — 15% of the exam
- Key Processes and Functions — 30% of the exam
- Service Lifecycle — 25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Peoplecert ITIL 2011 Foundation Sample Questions:
Question 1
Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To create and populate a service catalogue
C. To ensure that an agreed level of IT service is provided for all current IT services
D. To ensure that sufficient capacity is provided to deliver the agreed performance of services
Question 2
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
A. 1, 2 and 3 only
B. All of the above
C. 1, 2 and 4 only
D. 1 and 2 only
Question 3
What is the PRIMARY process for strategic communication with the service provider's customers?
A. Business relationship management
B. Service catalogue management
C. Service portfolio management
D. Service desk
Question 4
Which function or process would provide staff to monitor events in an operations bridge?
A. IT operations management
B. Request fulfilment
C. Applications management
D. Technical management
Question 5
Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
A. 1, 3 and 4 only
B. 2, 3 and 4 only
C. 1, 2 and 3 only
D. 1, 2 and 4 only
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |
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