Free Salesforce-Certified-Administrator Braindumps Download Updated on Nov 13, 2023 with 249 Questions
Salesforce Salesforce-Certified-Administrator Exam Practice Test Questions
Salesforce-Certified-Administrator exam covers a wide range of topics, including the basics of Salesforce administration, user management, security and access, data management, and automation. Salesforce-Certified-Administrator exam is designed to test the candidate's ability to configure and manage Salesforce, as well as their knowledge of Salesforce best practices. It is a multiple-choice exam that can be taken in-person or online, and it takes approximately 90 minutes to complete.
Passing the Salesforce-Certified-Administrator Exam is essential for anyone who wants to advance their career in Salesforce administration. Salesforce Certified Administrator certification demonstrates to employers that the individual has the knowledge and skills necessary to manage and customize Salesforce applications. Additionally, Salesforce certification holders often receive higher salaries and have more job opportunities than non-certified professionals. Overall, the Salesforce-Certified-Administrator Exam is an excellent way for individuals to prove their expertise and establish themselves as Salesforce experts.
NEW QUESTION # 16
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
- A. Path Key fields
- B. Workflow Rules
- C. Opportunity Processes
- D. Dynamic Forms
Answer: A
Explanation:
Explanation
To surface important values based on stage of opportunity , an administrator should use Path Key fields feature on Opportunity object . This feature allows adding up to five fields that display key information about each stage along path . Users can edit these fields inline without leaving path . For example , an administrator can add Amount , Close Date , Next Step , Probability , and Stage fields as key fields for Opportunity path .
Opportunity Processes , Dynamic Forms , and Workflow Rules are not tools for surfacing important values based on stage of opportunity . References : https :// help . salesforce . com / s / articleView ? id = sf .
lex_path_setup_key_fields . htm & type = 5
NEW QUESTION # 17
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers
- A. Use the Data Import Wizard,
- B. Utilize a list view where lead status equals Qualified.
- C. Search the Recent Records component on the homepage.
- D. Find them in the global search result.
Answer: B
NEW QUESTION # 18
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
- A. The Username is already in use.
- B. The Username is not a corporate email address
- C. The username is less than 80 characters.
- D. The Username is a fake email address.
Answer: A
Explanation:
Explanation
One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is already in use by another user in any Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new user. References:
https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5
NEW QUESTION # 19
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
- A. Create a predefined case team and an assignment rule.
- B. Create a user-based sharing rule and an ad-hoc case team.
- C. Create a queue and a criteria-based sharing rule.
- D. Create an auto-response rule and a public group.
Answer: C
Explanation:
Explanation
To track all cases that reference the new product and give read/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5
NEW QUESTION # 20
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
- A. Add the knowledge component to the page layout.
- B. Add the Knowledge related list to the page layout.
- C. Add the Knowledge component list to the page layout.
- D. Add the knowledge related list to the record page
Answer: B
Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5
NEW QUESTION # 21
Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?
- A. The data is permanently deleted.
- B. The data associated with the field is required.
- C. The data is restorable from the recycle bin.
- D. The data in the field is stored for 20 days.
Answer: D
Explanation:
Explanation
When you delete a custom field, the data in that field is stored for 20 days before it is permanently deleted.
During this time, you can restore the field and its data from the Recycle Bin or use Data Loader to export the data. References: https://help.salesforce.com/s/articleView?id=sf.customize_del_field.htm&type=5
NEW QUESTION # 22
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
- A. Use lead assignment rules.
- B. Create formula field.
- C. Assign with an escalation rule.
- D. Configure a validation rule
Answer: A
Explanation:
Explanation
To route new leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people. References:
https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 23
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers
- A. Enable guided selling.
- B. Configure Opportunity Path.
- C. Mark fields required on the page layout.
- D. Use Validation Rules.
- E. Use Flow to mark fields required.
Answer: B,D,E
NEW QUESTION # 24
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
- A. SMS Response
- B. Web-to-Case
- C. Omni-Channel
- D. Email-to-Case
Answer: B
Explanation:
Explanation
Web-to-Case allows you to create cases from a form on your website.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
NEW QUESTION # 25
Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?
- A. Customizing hierarchy columns changes the recently viewed Contacts list view.
- B. Contacts displays in the contact hierarchy are limited to record-level access by User.
- C. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
- D. Contact Hierarchy is limited to only 3,000 contacts at one time.
Answer: B
Explanation:
Explanation
The contact hierarchy is a feature that allows users to view contacts related to an account in a hierarchical tree structure based on their role or position within the account. The contact hierarchy respects record-level access by user, meaning that users can see only those contacts that they have access to based on their profile permissions and sharing settings. The other options are incorrect because contact hierarchy is not limited to
3,000 contacts at one time (it can display up to 5,000 contacts), customizing hierarchy columns does not change the recently viewed contacts list view (it only affects how contacts are displayed in the hierarchy), and sharing settings are not ignored by contacts displayed in the contact hierarchy (they determine which contacts are visible to users). References:
https://help.salesforce.com/s/articleView?id=sf.contacts_hierarchy.htm&type=5
NEW QUESTION # 26
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?
- A. Require the field on the record type.
- B. Create a Process Builder to set the field.
- C. Define an approval process for the child.
- D. Make the field universally required.
Answer: D
Explanation:
Explanation
Making a field universally required is a way to ensure that the field needs to be filled on every record; it prevents users from saving a record without entering a value in that field. It can be used to ensure that the billing system field needs to be filled on every invoice record by making it universally required in the field settings. Creating a process builder to set the field, defining an approval process for the child, or requiring the field on the record type are not ways to ensure that the field needs to be filled on every record; they either do not enforce data entry or only apply to certain scenarios or users. References:
https://help.salesforce.com/s/articleView?id=sf.customize_fields.htm&type=5
NEW QUESTION # 27
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
- A. Prebuilt Flow Templates.
- B. Prebuilt Quick Texts
- C. Prebuilt Auto-Responses.
- D. Prebuilt Email Templates.
Answer: D
Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5
NEW QUESTION # 28
When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?
- A. Flow Builder
- B. Platform Event
- C. Process Builder
- D. Workflow Rule
Answer: A
NEW QUESTION # 29
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A. Case escalation rule
- B. Auto-response rule
- C. Einstein Case Routing
- D. Case assignment rule
Answer: A
Explanation:
Explanation
To re-assign cases that meet the 24 hour SLA to the next tier queue, the administrator should use a case escalation rule that defines the criteria for escalating cases, such as age or priority, and the actions to perform when those criteria are met, such as changing owner or sending email alerts. Case escalation rules can help ensure that cases are handled in a timely manner and escalated to appropriate users or queues. Einstein Case Routing, Auto-response rule, and Case assignment rule are not able to re-assign cases based on SLA or age.
References: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 30
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?
- A. List Email Activities
- B. Campaign Influence
- C. Map Custom Lead Fields
- D. Campaign Hierarchy.
Answer: B
Explanation:
Explanation
Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure the return on investment (ROI) of marketing efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign influence.
References: https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
NEW QUESTION # 31
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
- A. Use the $Record global variable.
- B. Use the Get Records element to find the Id.
- C. Use the {!Contact.Id} global variable.
- D. Use the {!Account.Id} record variable.
Answer: A
Explanation:
Explanation
The $Record global variable allows you to reference the values of the active record the flow is running on.
References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_global_variables.htm&type=5
NEW QUESTION # 32
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
- A. Set the default external access to private.
- B. Define a criteria-based sharing rules.
- C. Uncheck grant access using Hierarchies.
- D. Configure an owner-based sharing rules.
Answer: B
NEW QUESTION # 33
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
- A. App Permissions
- B. Object Permissions
- C. Pig wide Defaults
- D. Tab Settings
Answer: D
Explanation:
Explanation
To make a tab hidden in the All App Launcher or visible in any app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior of tabs for each app in an org. The administrator can set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-Wide Defaults are not related to tab visibility. References:
https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5
NEW QUESTION # 34
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?
- A. Delegated Administrator
- B. Delegated approver
- C. Two step Approval process
- D. Approval history related list
Answer: B
Explanation:
Explanation
Delegated approver is a feature that should be used to fulfill this requirement. Delegated approver allows users to delegate their approval authority to another user for a specified period of time, such as when they are out on vacation. Users can specify which approval requests they want to delegate and who they want to delegate them to. References: https://help.salesforce.com/s/articleView?id=sf.approvals_delegate.htm&type=5
NEW QUESTION # 35
AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?
- A. Enable and configure standard opportunity teams with splits.
- B. Propose the users manually share all their accounts with their teammates.
- C. Enable account teams and show the users how to set up a default account team.
- D. Create a queue for each team and assign account ownership to the queue.
Answer: C
Explanation:
Explanation
Account teams are groups of users who work together on an account. You can enable account teams in Setup and assign team roles and access levels for each team member. Users can set up a default account team that is automatically added to any account that they own or create. This makes it easier for teams to collaborate with the same customer without manually sharing each account. References:
https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.accountteam_default.htm&type=5
NEW QUESTION # 36
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