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Salesforce Education-Cloud-Consultant certification exam is a comprehensive test that requires a deep understanding of Salesforce Education Cloud's capabilities and functionalities. To prepare for the exam, candidates can take advantage of various resources provided by Salesforce, including online training modules, study guides, and practice exams. Additionally, candidates can attend instructor-led training sessions to get hands-on experience with Salesforce Education Cloud.
Salesforce Education-Cloud-Consultant certification is designed for professionals who specialize in implementing Salesforce solutions for educational institutions. Salesforce Certified Education Cloud Consultant Exam (WI21) certification demonstrates the candidate's expertise in designing and implementing solutions for education institutions using the Salesforce platform. Education-Cloud-Consultant exam is designed to test the candidate's knowledge of Salesforce applications, data modeling, design, development, and deployment.
NEW QUESTION # 27
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.
- A. Projects are owned solely by Salesforce.org.
- B. Projects allow only a few participants.
- C. Projects go through a Salesforce Security review.
- D. Projects focus on replacing paid solutions.
Answer: D
NEW QUESTION # 28
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?
- A. EDA requires custom automation for lead conversion.
- B. Pardot is incompatible with the Household account model.
- C. Pardot can only create Leads and Contacts.
- D. The Do Not Contact TDTM record must be disabled.
Answer: A
Explanation:
Explanation
The consultant should discuss with the Recruitment office that EDA requires custom automation for lead conversion as a compatibility consideration for using Pardot and Salesforce with EDA. Lead conversion is a process that converts a Lead record into an Account, a Contact, and an Opportunity record in Salesforce. EDA does not support the standard lead conversion process in Salesforce, because it uses different account models and objects to store information about individuals and organizations. The consultant should create custom automation for lead conversion, such as using Process Builder, Flow, or Apex, to map the Lead fields to the appropriate EDA fields and objects. Pardot being incompatible with the Household account model, the Do Not Contact TDTM record needing to be disabled, or Pardot being able to create only Leads and Contacts are not compatibility considerations for using Pardot and Salesforce with EDA. References:
https://powerofus.force.com/s/article/EDA-Lead-Conversion
https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics
NEW QUESTION # 29
A college wants to expand Its existing Salesforce environment to include adviser Link. Students will need to create and edit appointments with their advisor.
Which two Customer Community licenses can be used which Advisor Link?
- A. Customer Community
- B. Customer Community login
- C. Customer Community Plus Login
- D. Customer Community Plus
Answer: C,D
Explanation:
Explanation
Customer Community Plus and Customer Community Plus Login are two Customer Community licenses that can be used with Advisor Link. Customer Community Plus is a license type that enables users to access Advisor Link features such as early alerts, appointments, and program plans from a portal. Customer Community Plus Login is a variation of Customer Community Plus that is based on logins rather than users.
Customer Community and Customer Community Login are not license types that can be used with Advisor Link. References:
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_requirements.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.users_license_types_communities.htm&type=5
NEW QUESTION # 30
The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.
How should the consultant meet this business requirement?
- A. Configure a list view.
- B. Create custom report type.
- C. Use an Opportunity report.
- D. Set up an Affiliations report.
Answer: C
NEW QUESTION # 31
A Career Services department plans to implement Salesforce. The consultant is preparing for the discovery session will the director and advising staff.
Which question should the consultant ask during the discovery session?
- A. Which users need system admin access?
- B. What is the estimated project budget?
- C. What are the success metrics for the project?
Answer: C
Explanation:
Explanation
The consultant should ask about the success metrics for the project to understand the goals and expectations of the Career Services department and how to measure them. This will help the consultant design a solution that aligns with the department's vision and needs. Which users need system admin access and what is the estimated project budget are questions that can be asked later in the project planning or execution phase, not during the discovery session. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-discover
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-project-
NEW QUESTION # 32
What is the correct order of operations to ensure customer success in an Education Cloud implementation?
- A. Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans, Build Solution & Test, Generate Solution Design, Deploy.
- B. Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts
& Plans, Build Solution & Test, Deploy. - C. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution & Test, Deploy
- D. Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts
& Plans, Build Solution & Test, Deploy,
Answer: D
NEW QUESTION # 33
A school is considering leveraging Student Success Hub.
Which operational requirement should the consultant confirm?
- A. Student Success Hub requires the K-12 Architecture Kit.
- B. Student Success Hub requires Education Data Architecture (EDA).
- C. Einstein Bots must be enabled prior to installing Student Success Hub.
- D. Read, Create and Edit access to Contacts, Accounts, and Cases is required.
Answer: B
NEW QUESTION # 34
A consultant is working on an Advisor Link implementation for the undergraduate Advising departments.
Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.
Which function may require a third-party app?
- A. Appointment scheduling
- B. Calendar syncing
- C. Degree visualization
- D. Success Plans
Answer: C
Explanation:
Explanation
Degree visualization is a function that may require a third-party app for Advisor Link. Degree visualization allows advisors and students to see the progress and requirements of a degree program in a graphical way.
Advisor Link does not provide this function out of the box, so a third-party app may be needed to achieve it.
Success Plans, calendar syncing, and appointment scheduling are functions that are included with Advisor Link and do not require a third-party app. References:
https://www.salesforce.org/advisor-link/
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_features.htm&type=5
NEW QUESTION # 35
A university completed its first implementation of Salesforce. The university wants to deliver additional functionality in smaller units through an iterative process. New functions will be enhanced and refined based on feedback.
Which approach should the consultant recommend?
- A. Agile
- B. Work Breakdown Structure
- C. Waterfall
Answer: A
Explanation:
Explanation
The consultant should recommend Agile as an approach to deliver additional functionality in smaller units through an iterative process for the university that completed its first implementation of Salesforce. Agile is a project management methodology that focuses on delivering value to customers in short and frequent iterations, incorporating feedback and changes along the way. Agile can help the university deliver additional functionality in smaller units through an iterative process by using features such as user stories, sprints, or scrum meetings. Work Breakdown Structure and Waterfall are not approaches that can deliver additional functionality in smaller units through an iterative process for the university that completed its first implementation of Salesforce. References:
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
NEW QUESTION # 36
Why might key stakeholders participate in a Center of Excellence?
- A. It ensures data is owned by one group.
- B. It standardizes the data definitions.
- C. It ensures feature requests will be implemented.
Answer: B
Explanation:
Explanation
The consultant should explain that one of the reasons why key stakeholders might participate in a Center of Excellence is that it standardizes the data definitions for the university. A Center of Excellence is a group of people who provide leadership, guidance, and best practices for a specific area or domain. A Center of Excellence can help standardize the data definitions for the university by creating and maintaining a common vocabulary and understanding of what data means, how it is used, or how it is measured across different departments or units. Standardizing the data definitions can help improve data quality, consistency, and accuracy for the university. It ensures data is owned by one group or it ensures feature requests will be implemented are not reasons why key stakeholders might participate in a Center of Excellence for the university. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/org-change-management
NEW QUESTION # 37
A college wants to expand Its existing Salesforce environment to include adviser Link. Students will need to create and edit appointments with their advisor.
Which two Customer Community licenses can be used which Advisor Link?
- A. Customer Community
- B. Customer Community login
- C. Customer Community Plus
- D. Customer Community Plus Login
Answer: D
NEW QUESTION # 38
A university's Advancement office plans to implement the Education Data Architecture to manage its alumni, donors, and supporters. The university wants to set up a system default that will automatically create a family record when a Contact record is created by staff members.
Which Default Account Model should the consultant recommend?
- A. Person
- B. Administrative
- C. Educational Institution
- D. Household
Answer: D
Explanation:
Explanation
The consultant should recommend Household as the Default Account Model for the university's Advancement office that plans to implement EDA to manage its alumni, donors, and supporters. Household is an account model that allows users to store information about individuals who are related by family or household relationships, such as spouses or siblings. Household can be used to track various information about an individual or a family unit, such as name, email, phone, address, or total household income. The consultant can help the university set up Household as the Default Account Model in EDA Settings so that a family record will be automatically created when a Contact record is created by staff members. Administrative, Educational Institution, and Person are not account models that can meet the requirement of setting up a system default that will automatically create a family record when a Contact record is created by staff members. References:
https://powerofus.force.com/s/article/EDA-Accounts
https://powerofus.force.com/s/article/EDA-Settings
NEW QUESTION # 39
A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.
What is the likely cause for all of these issues?
- A. Insufficient data storage
- B. Insufficient code coverage
- C. Data skew
- D. TDTM
Answer: D
NEW QUESTION # 40
International Programs wants to track the emergency contacts for students who are studying abroad.
Which functionality should a consultant implement to meet this requirement?
- A. Relationships
- B. Household Accounts
- C. Affiliations
- D. Success Teams
Answer: D
NEW QUESTION # 41
The director of finance needs a solution that aligns pledges and donations captured in Salesforce with Gift Entry Manager (GEM) with the institution's finance system.
Which solution should the consultant recommend to meet the requirement?
- A. Use the Bulk API.
- B. Use Salesforce Connect.
- C. Install Accounting Subledger.
- D. Install Outbound Fund Module.
Answer: C
NEW QUESTION # 42
The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.
What should the consultant discuss first with the school?
- A. Capacity to administer
- B. Metric identification
- C. Leadership sponsorship
- D. Business objectives
Answer: A
Explanation:
Explanation
The consultant should discuss the capacity to administer with the school first, because this is a critical factor for a successful implementation and adoption of Salesforce. The capacity to administer means having the resources, skills, and processes to manage and maintain the Salesforce system on an ongoing basis. The consultant should assess whether the school has a dedicated Salesforce administrator or team, or whether they need to hire or train one. The consultant should also advise the school on the best practices and tools for administering Salesforce. Leadership sponsorship, business objectives, and metric identification are important factors for a successful implementation, but they are already given in the scenario, so they do not need to be discussed first by the consultant. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-k
https://trailhead.salesforce.com/en/content/learn/modules/admin_intro
NEW QUESTION # 43
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?
- A. EDA requires custom automation for lead conversion.
- B. Pardot is incompatible with the Household account model.
- C. Pardot can only create Leads and Contacts.
- D. The Do Not Contact TDTM record must be disabled.
Answer: A
NEW QUESTION # 44
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