ITIL-4-Transition Actual Questions Answers PDF 100% Cover Real Exam Questions
ITIL-4-Transition Exam questions and answers
NEW QUESTION 22
An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?
- A. Introducing a push system
- B. Increasing batch sizes
- C. Clarifying definition of done'
- D. Limiting work-in-progress
Answer: D
NEW QUESTION 23
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Perform ad-hoc service reviews and produce reports of service outputs
- B. Work together to identify methods of checking service value and check that value propositions are still valid
- C. Produce service level reports and an analysis of the cost and risks of service delivery
- D. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
Answer: D
NEW QUESTION 24
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?
- A. Integration and data sharing
- B. CI/CD
- C. Employee satisfaction management
- D. Customer-orientation
Answer: C
NEW QUESTION 25
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
- A. Timing and frequency matter
- B. There is no single method of communicating
- C. We are all communicating all the time
- D. Communication is a two-way process
Answer: B
NEW QUESTION 26
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Progress iteratively with feedback
- B. Focus on value
- C. Keep it simple and practical
- D. Start where you are
Answer: D
NEW QUESTION 27
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Ensure that any identified exceptions are excluded from the policy to improve clarity
- B. Ensure that all teams involved in incident resolution collaborate in the development of the policy
- C. Engage with stakeholders to ensure that as much detail as possible is included in the policy
- D. Implement the policy to the service desk staff initially before informing other affected support teams
Answer: B
NEW QUESTION 28
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
- A. Machine learning
- B. Swarming
- C. An information model
- D. Service integration and management
Answer: B
NEW QUESTION 29
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?
- A. Failing to explain service provider actions that impact the customer
- B. Failing to deal with communication in a timely fashion
- C. Changes in service provider and customer staff
- D. Scheduling interactions between customer and service provider
Answer: B
NEW QUESTION 30
Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Cost plus
- B. Cost
- C. Differential charging
- D. Market price
Answer: C
NEW QUESTION 31
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
- A. By creating detailed plans that predetermine how to approach large changes
- B. By making hard decisions for the teams and providing step-by-step guidance
- C. By encouraging the practicing of routines to unlearn old habits and learn new ones
- D. By encouraging widespread changes that involve the teams starting from scratch
Answer: C
NEW QUESTION 32
Which describes the value driven approach to service design?
- A. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- B. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- C. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
- D. Designing just enough features to satisfy early customers, and providing feedback for future development
Answer: C
NEW QUESTION 33
What BEST describes the relationship between planning and risk?
- A. Planning is a high level function, risk management is a tactical activity
- B. Risk management is the exclusive domain of dedicated risk managers
- C. Planning should always consider risks and how to mitigate them
- D. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
Answer: C
NEW QUESTION 34
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Assured conformance
- B. Valuable investments
- C. Resilient operations
- D. Fast development
Answer: C
NEW QUESTION 35
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The other members of the software development team
- B. The IT change manager
- C. The sponsor in the service consumer organization
- D. The software development manager
Answer: A
NEW QUESTION 36
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?
- A. Improve the integration of tools to ensure there are no gaps between processes
- B. Encourage teams to collaborate so they can focus on value for users
- C. Use value stream mapping to help understand the end-to-end flow of user support
- D. Review skills and competencies of user support staff to ensure they have the required capability
Answer: C
NEW QUESTION 37
What do design thinking and service-dominant logic have in common?
- A. Both focus on product functionality and on building new features
- B. Both focus solely on the needs and problems of the consumers
- C. Both require clearly defined requirements and acceptance criteria
- D. Both involve collaborating with customers to ensure their needs are met
Answer: D
NEW QUESTION 38
......
Actual4Exams ITIL-4-Transition Exam Practice Test Questions: https://www.actual4exams.com/ITIL-4-Transition-valid-dump.html
Pass ITIL-4-Transition Exam Info and Free Practice Test: https://drive.google.com/open?id=1QxbSI05fLM88q2dpPDlWuvJxbwjMIeIZ