[Jan-2022] The Best Salesforce Cloud Consultant Study Guide for the Sales-Cloud-Consultant Exam [Q10-Q33]

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[Jan-2022] The Best Salesforce Cloud Consultant Study Guide for the Sales-Cloud-Consultant Exam

Sales-Cloud-Consultant certification guide Q&A from Training Expert Actual4Exams


Salesforce Sales-Cloud-Consultant Exam

Salesforce Sales-Cloud-Consultant Exam is related to Salesforce Certified Sales Cloud Consultant Certification. This exam validates the candidate ability to design, implements a scalable and maintainable Sales Cloud solutions that fulfills the customer business requirements and contribute to long-term customer success. Sales Rep/Manager, Beginning Administrator, and Experienced Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.


Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the use cases and best practices for using Chatter
  • Explain the best practices for managing lead data quality
Topic 2
  • Identify use cases and considerations for using email and productivity tools
  • Explain the impact of having an account hierarchy
Topic 3
  • Explain the capabilities and use cases for Sales Cloud Einstein as it relates to the sales process
  • determine appropriate sales deployment considerations
Topic 4
  • Identify an appropriate approach when designing the lead conversion process
  • explain the use cases and implications for implementing person accounts
Topic 5
  • Explain the use cases and considerations for data migration in Sales Cloud
  • Determine how to facilitate a successful consulting engagement
Topic 6
  • Design an end-to-end sales process from Lead to Opportunity to Quote to Close to Order
  • Describe common sales processes and key implementation considerations
Topic 7
  • Determine when it is appropriate to include custom application development or third-party applications
  • Describe the implementation considerations when designing a sales process
Topic 8
  • Determine the relationships between sales stages, forecast, and pipeline
  • Explain the factors that influence sales metrics, KPIs, and business challenges

 

NEW QUESTION 10
Universal containers has setup a sales process that requires opportunities to have associated product line items
before moving to the negotiation stage. What solution should a consultant recommend to meet this criteria?
Choose 2 answers.

  • A. Configure a validation rule that tests the 'Has line item and stage fields for the correct condition'.
  • B. Define a workflow rule that automatically defaults to a pricebook and...........negotiation stage.
  • C. Ensure that all sales representatives have access to at least one pricebook when creating product lines.
  • D. Configure the opportunity record types to enforce product line item.......

Answer: A,C

 

NEW QUESTION 11
Universal Containers would like to reduce the clicks a Customer Support Agents uses when working on a case.
This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  • A. Macros
  • B. Omni-Channel
  • C. Chatter
  • D. Quick Text
  • E. Publisher Actions

Answer: A,D,E

 

NEW QUESTION 12
Who can benefit from the Quotes feature? (Select all that apply)

  • A. An Administrator who wants to manage quoting in Salesforce
  • B. A sales rep who wants to create and email a PDF quote from Salesforce
  • C. A customer who wants to get a quote from Salesforce

Answer: A,B,C

 

NEW QUESTION 13
Northern Trail Outfitters has a lead qualification team that does the following: * Qualifies opportunities * Converts lead into opportunities During lead conversion, the new opportunity must be assigned to the account owner. What should be created in order to meet this requirement?

  • A. A workflow on the opportunity
  • B. A trigger on the opportunity
  • C. An assignment rule on the account
  • D. An assignment rule on the opportunity

Answer: B

 

NEW QUESTION 14
CORRECT TEXT
What are the components of a territory?

Answer:

Explanation:
A collection of accounts and users that have (at a minimum)read-access to accounts, regardless of owner Users within a territory have Read, Read/Write or Owner (the ability to view, edit, transfer, and delete record) access to records contained within the territory
M between account, territory and user Ability to manuallyadd accounts to territories or use assignment rules to auto allocateaccounts to a territory

 

NEW QUESTION 15
Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?

  • A. Lightning Dialer
  • B. Local Presence
  • C. Macros
  • D. Open CTI

Answer: A

 

NEW QUESTION 16
Which of the following statements are true about the Opportunity field, "Stage"? (Select all that apply)

  • A. There are other sales methodologies that can be downloaded from the App Exchange and used within Salesforce
  • B. There are 10 default stage values, based on a commonly used sales methodology.
  • C. The list of default stage values cannot be edited or added.

Answer: A,B

 

NEW QUESTION 17
What are Sites?

Answer:

Explanation:
Site force is a Web content management system (CMS) that makes it easy to build Web pages quickly, edit content in real time, and manage your websites.

 

NEW QUESTION 18
What should you consider when migrating inactive campaigns?

  • A. Consider how long they have been inactive
  • B. Determine which data is important based on ROI
  • C. Nothing. You should not migrate inactive campaign data
  • D. Determine which data is important based ondata amount

Answer: B

 

NEW QUESTION 19
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club.
Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Which solution should the Consultant recommend to meet Cloud Kicks' need?

  • A. Configure the use of assets with a lookup to the Opportunity object.
  • B. Enable schedules on the Product object.
  • C. Configure the use of contracts with a lookup to the Opportunity object.
  • D. Enable schedules on the Opportunity object.

Answer: B

 

NEW QUESTION 20
Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting?

  • A. Align forecast categories to multiple Opportunity stages and report on forecast category.
  • B. Reduce the number of Opportunity stages and report on probability.
  • C. Align Opportunity stages with probability and use collaborative forecasts for reporting.
  • D. Reduce the number of opportunity stages and report on forecast category.

Answer: C

 

NEW QUESTION 21
Universal Computing is planning to implement salesforce sales cloud to support its professional services
division. The universal computing sales team wants to easily see customer purchasing activity on account,
contact, and contract detail pages. What should a consultant recommend to meet this requirement?

  • A. Enable salesforce console for sales to see customer purchasing activity
  • B. Create a custom object related to the account, contact and contact objects.
  • C. Enable the orders object in salesforce to track customer purchases
  • D. Create a global publisher action to view all customer purchasing activity

Answer: C

 

NEW QUESTION 22
5 steps to running your campaigns in Salesforce CRM?

Answer:

Explanation:
1. Plan campaigns
2. Create campaigns
3. Execute campaigns
4. Track responses
5. Measure campaigns

 

NEW QUESTION 23
Northern Trail Outfitters (NTO) has recently started using forecasting incollaboration with sales stages to better understand pipeline. All sales reps have submitted their forecasting numbers for approval. The VP pf sales is reviewing the forecast and sees that the open opportunity pipeline report contains a total of $25,000.
The VP of sales then notices that there is $15,000 that is not included in the pipeline forecast summary. What should a consultant suggest as a possible reason for exclusion?

  • A. The $15,000 is business that is in the Best case category, which is excluded from the pipeline forecast summary
  • B. The$15,000 is business that is in the commit category, which is excluded from the pipeline forecast summary*
  • C. The $15,000 is business that is too new and has been assigned to the Omitted forecast category
  • D. The $15,000 is business that had already been lost and, therefore, is excluded from the pipeline forecast summary

Answer: D

 

NEW QUESTION 24
Match the following loading option to the description of when to useit. "Integration"

  • A. Beckywants to load all her 65,000 contact records.
  • B. Berta wants to keep a separate systemas her "system of record"
  • C. Bob wants to loada single account record.
  • D. Bill wants to load 20,000 lead records.
  • E. Brian wants to consolidate all his accounts from several systems.

Answer: B

 

NEW QUESTION 25
Universal Containers wants to restrict access to accounts and contacts. All users should able to access all the accounts, but only edit the accounts they own. Users should be able to edit only the contacts for the accounts they own. To meet these requirements, what should be the OWD access for accounts and contacts?

  • A. Set Account to private and contact to private.
  • B. Set Account to private and Contacts to control by parent.
  • C. Set Account to public read-only and Contacts to control by parent.
  • D. Set Account to public read-only and contacts to private.

Answer: C

 

NEW QUESTION 26
Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users on Lightning already, but not all trained on the Sales Cloud Lightning features requested for this implementation.
What should the Consultant recommend for a successful deployment?

  • A. Adjust the project plan and delay the deployment of the sprint.
  • B. Adjust the project plan and communicate that the deployment will now be a week earlier.
  • C. Communicate the information so that they have more staff available for changes.
  • D. Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint.

Answer: C

Explanation:
Explanation

 

NEW QUESTION 27
The quotes syncing process synchronizes updates between:

  • A. Different sales reps working on the same quote.
  • B. Various products in an opportunity
  • C. A quote and the opportunity it was created from
  • D. Different quotes created from the same opportunity

Answer: C

 

NEW QUESTION 28
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting their quotas. What should be evaluated to determine the cause of this decline? Choose 2 answers:

  • A. Trending report on won versus lost opportunities
  • B. Comparison report of forecasts versus converted leads.
  • C. Activity history report on open and closed opportunities.
  • D. Percent of converted leads per sales representative.

Answer: A,C

 

NEW QUESTION 29
A business requirement specifies that opportunities with a discount between 10% and 25% must be approved
by the Regional Sales Manager (RSM). Which approach addresses the business requirement?

  • A. Create an approval step and workflow rule to create a task for the RSM.
  • B. Create an approval step with the RSM as the approver.
  • C. Change the owner of the opportunity to the RSM upon save.
  • D. Create a workflow task and email notification to the RSM.

Answer: B

 

NEW QUESTION 30
Force.com allows you to bring your custom interface to any supportdevice.

  • A. True
  • B. False

Answer: A

 

NEW QUESTION 31
The lifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?

  • A. Create, feedback, publish, approve, consume
  • B. Create, approve, publish, consume, feedback
  • C. Create, publish, feedback, approve, consume
  • D. Create, consume, feedback, approve, publish

Answer: B

 

NEW QUESTION 32
During the Cloud Kicks Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training.
What is the likely cause of these complaints?

  • A. Cloud Kicks did not gain buy-in during the Analyze phase and they did not build buzz during the Build and Validate phase.
  • B. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
  • C. Cloud Kicks did not gain buy-in during the Design phase and the solution was not designed.
  • D. A training plan was not made during the Validate phase and buzz was not generated during the Design and Validate phase.

Answer: B

 

NEW QUESTION 33
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How to study the Sales-Cloud-Consultant Exam

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