Latest C-C4H510-21 exam dumps with real SAP questions and answers
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NEW QUESTION # 23
Which of these template formats is supported by the Data Workbench?
- A. HTML
- B. XML
- C. Raw data
- D. csv
Answer: D
NEW QUESTION # 24
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Service contract
- B. Maintenance plan
- C. Operating hours
- D. Working calendar
Answer: A,C
NEW QUESTION # 25
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. HTML mashups
- B. Internal mashups
- C. ASAP mashups
- D. URL mashups
Answer: A,D
NEW QUESTION # 26
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.
- A. Warranty
- B. Text
- C. Registered product
- D. Maintenance plan
- E. Product
Answer: B,C,E
NEW QUESTION # 27
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. There is a template available for each object that allows tool-supported migration.
- B. Data can be loaded only once.
- C. The template structure is predefined and cannot be changed.
- D. Field definitions are not relevant.
Answer: A
NEW QUESTION # 28
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Registered product
- B. Installed base
- C. Service contract
- D. Service warranty
Answer: A
NEW QUESTION # 29
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Activate Create Contracts in Detail View
- B. Activate Service Contract Management in Scoping
- C. Use Fine Tuning to activate Service Contract Management
- D. Use Fine Tuning to manage the numeric range for contracts
Answer: B,D
NEW QUESTION # 30
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
- A. Create a broadcast.
- B. Integrate MindTouch.
- C. Create a migration template.
- D. Configure SAP Jam as knowledge base.
Answer: B,D
NEW QUESTION # 31
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Installed base
- B. Customer
- C. Contract
- D. Product
Answer: B,D
NEW QUESTION # 32
Which feature allows the scheduling of automatic ticket creation?
- A. Registered products
- B. Maintenance plans
- C. Service plans
- D. Realignment run
Answer: B
NEW QUESTION # 33
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Report an incident in SAP Service Cloud and forward to the requester.
- B. Write an e-mail to your implementation partner.
- C. Report an incident in SAP Service Cloud and forward to the provider.
- D. Write a message to SAP via social media.
Answer: C
NEW QUESTION # 34
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- C. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- D. Opening the main ticket allows you to see all of the connected sub-tickets.
Answer: A,D
NEW QUESTION # 35
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Define Specific Restriction
- B. Unrestricted
- C. Full Access
- D. Restricted
- E. No Access
Answer: B,D,E
NEW QUESTION # 36
Which feature is used to limit values in a drop-down list?
- A. Personalization
- B. Code list restriction
- C. Extension fields
- D. Adaptation
Answer: B
NEW QUESTION # 37
Which option do you have to mark a field as mandatory?
- A. Page layout configuration
- B. Maintenance of access restrictions in the business role
- C. Disable personalization settings
- D. Use Key user tool adaptation
Answer: D
NEW QUESTION # 38
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- C. The question related to SLAs must be activated in project scoping.
- D. A workflow rule has to be scheduled to trigger the determination.
Answer: A,B
NEW QUESTION # 39
Which data element is used to calculate the warranty start?
- A. Warranty reference date
- B. Number of months
- C. Service category
- D. Warranty duration
Answer: A
NEW QUESTION # 40
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Code list restriction
- B. Adaptation
- C. Workflow rules
- D. Mashup
Answer: B
NEW QUESTION # 41
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.
- A. Data source ID
- B. Usage
- C. Web service URL
- D. Description
- E. Name
Answer: A,B,E
NEW QUESTION # 42
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Mass Change Account Data
- B. Workflow With Action Account Creation
- C. Data Workbench
- D. Online Maintenance
Answer: C,D
NEW QUESTION # 43
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
- A. Registered Products and Installed Bases
- B. Service Notification
- C. Sales Contact
- D. Service Contract Management
Answer: B,D
NEW QUESTION # 44
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