Most UptoDate Salesforce FSL-201 Exam Dumps PDF 2023
100% Free Field Service Lightning program FSL-201 Dumps PDF Demo Cert Guide Cover
NEW QUESTION # 55
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Entitlements
- B. Work order record types
- C. Entitlement templates
- D. Work types
Answer: D
NEW QUESTION # 56
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A. Create an Apex Trigger.
- B. Configure an Auto Dispatch Scheduled Job.
- C. Build a Workflow Rule.
- D. Enable Drip feed Dispatch.
Answer: D
Explanation:
This option allows automatically dispatching a certain number of Service Appointments to a technician after they complete their current one, based on a predefined criteria. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatch.htm&type=5
NEW QUESTION # 57
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
- A. Technician work orders completed
- B. Technician hours traveling
- C. Technician hours at client location.
- D. Technician hours per day.
Answer: C,D
NEW QUESTION # 58
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Partner Communities
- B. Chatter Customer Groups
- C. Customer Communities Plus
- D. Customer Communities
- E. Chatter Files Connect
Answer: A,C,D
NEW QUESTION # 59
Northern Trail Outfitters wants to connect relational data Into their Journey without overloading the entry data.
How should they connect the data?
- A. Data Relationships
- B. Data Designer
- C. Contact Configuration
- D. Entry Source Data Extension
Answer: B
NEW QUESTION # 60
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Create Multiple Work Orders Line Items per service.
- B. Use Work Types with required Skills.
- C. Select the relevant Work Types for each Resource.
- D. Assign the appropriate Skills to Resources.
Answer: B,D
NEW QUESTION # 61
An Architect is asked to build a solution that allows a service to access Salesforce through the API. What is the first thing the Architect should do?
- A. Create a new user with System Administrator profile.
- B. Create a special user solely for the integration purposes.
- C. Authenticate the integration using existing Network-BasedSecurity.
- D. Authenticate the integration using existing Single Sign-On.
Answer: B
NEW QUESTION # 62
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
- A. Include the required products in the work type.
- B. Ensure the product items are available in inventory.
- C. Create a flow to add the products to the work order.
- D. Add the product fields to the work order layout.
Answer: D
Explanation:
A quick action is used to create a record from another record with predefined field values. By defining a quick action to create a new service appointment from an existing one, the technician can easily create an additional visit to complete unfinished work.
Reference:
Work types are used to define the standard duration and skills required for a specific type of work. They can also include the required products that are needed for the work. By including the required products in the work type, the system can automatically add them to the work order when the work type is selected.
NEW QUESTION # 63
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose ? answers
- A. Create the work skills using Setup. Manually as Resources.
- B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,C
NEW QUESTION # 64
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?
- A. Create one service appointments and add two required resources
- B. Create two service appointments and assign two different resources
- C. Create one service appointments and schedule two resources
- D. Create two service appointments and set the early start to the start time of the first service appointments
Answer: B
NEW QUESTION # 65
Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?
- A. Work type and skill requirements for install, break-fix, and inspection
- B. Work order custom fields to define install, break-fix, and inspection
- C. Work order Business process for install, break-fix, and inspection
- D. Work type line items for install, break-fix, and inspection
Answer: A
NEW QUESTION # 66
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Required product must be added to both work order and all work order line items
- B. Work type can be configured to include required products on the work order and work order line item
- C. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- D. Quantity and unit of measure are required when adding a required product
Answer: B,C
NEW QUESTION # 67
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Contracts and Assets
- B. Accounts and Assets
- C. Contacts and Service Contracts
- D. Accounts and Service Contracts
Answer: D
NEW QUESTION # 68
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers
- A. Work Orders
- B. Service Resources
- C. Work Types
- D. Resource Absences
- E. Accounts
Answer: A,B,D
Explanation:
Service Resources are records that represent the people or equipment that perform field service tasks[143]. Work Orders are records that track customer requests for service such as repairs or maintenance[144]. Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[145]. If the Field Service Lightning User Territory feature is enabled, these three objects will be visible to users who are part of the User Territory by default[146]. Accounts are records that represent companies or individuals involved in business with an organization[147]. Work Types are records that define the standard tasks and duration for a specific type of work[148]. These two objects will not be visible to users who are part of the User Territory by default unless sharing rules are configured[149]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_user_territories_sharing_rules.htm&type=5
NEW QUESTION # 69
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component.
- B. Creating milestone trackers requires a custom lightning component.
- C. Creating entitlements for cases and work orders must be separated.
- D. Creating milestones for work orders requires an entitlement for case.
Answer: C
NEW QUESTION # 70
Northern Trail Outfitters' ERP is integrated with Salesforce and syncs several million contacts per day. To prevent specific data from syncing, the integration uses a SOQL query filtered by sharing hierarchy.
Which two things should an architect do to improve the performance of the integration?
Choose 2 answers
- A. Include selective criteria in query filters.
- B. Remove the query filters.
- C. Include non-selective criteria in query filters.
- D. Remove the sharing restrictions.
Answer: A,D
Explanation:
https://help.salesforce.com/articleView?id=000325247&type=1&mode=1
NEW QUESTION # 71
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Salesforce FSL-201 certification exam covers a broad range of topics related to FSL, including scheduling, dispatching, work order management, and mobile workforce management. FSL-201 exam also covers topics such as service contracts, entitlements, and asset management. In addition, the exam covers best practices for configuring and customizing FSL to meet the unique needs of different organizations.
Salesforce FSL-201 (Salesforce - Implementing Field Service Lightning) Exam is a certification that validates the skills of professionals in implementing and managing the Field Service Lightning (FSL) solution. FSL is a cloud-based solution that enables businesses to manage their field service operations effectively. The Salesforce FSL-201 certification exam is designed to measure the knowledge and skills of professionals in configuring and deploying FSL, managing mobile workers, and optimizing the field service operations.
To prepare for the Salesforce FSL-201 certification exam, candidates can take training courses offered by Salesforce, including the Implementing Field Service Lightning course. They can also study the Field Service Lightning Implementation Guide, which provides a comprehensive overview of the features and functionalities of Field Service Lightning. Additionally, candidates can take practice exams and participate in study groups to enhance their knowledge and skills.
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