Pass Your CIS-SM Dumps as PDF Updated on 2022 With 60 Questions
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The benefit of obtaining the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification
You will learn to master ServiceNow skills through training and certification through hands-on, real-world coaching to help you achieve your objectives. You will learn to succeed with the Now Platform, whether you take virtual or in-person courses from ServiceNow or one of our Accredited Training Partners. Companies are searching for proven professionals and companies see faster implementations and better use of ServiceNow using trained professionals. Getting accredited boosts your career and sets you up to bring much more to the success of your company.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
Training and certification from ServiceNow allow you to optimize platform capabilities rapidly to further accomplish your goals. If you are on the road to becoming a certified application developer (CAD), by designing application tables, developing and implementing forms, managing access, and incorporating workflows into applications, you can learn how to build applications. You will learn to take full advantage of the Now Platform by specializing in a brand.
Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.
Service Mapping Pattern Design
- Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
- Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
- Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
- Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
Service Mapping Configuration 20%
- Service Configuration (i.e. Entry points, CI Types,
- Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
- Groups, Technical Services, Service creation)
- Credentials, Service Maps, Schedules, Service
- Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
Discovery Configuration
- Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
- Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
- Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
Event Management
- Alerts (i.e. Task Templates, Alert Rules, CI Binding)
- Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
- Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
Configuration Management Database
- CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
- CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)
Service Mapping Engagement Readiness
- Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
- Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
The CIS-SM dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.
NEW QUESTION 12
Which one of the following best represents the output from the following Regular Expression?
([\w\d\-\.]+)
- A. Match a single character in the list between one and unlimited times.
- B. Match a single character in the list between one and three times.
- C. Match a single character in the list between one and ten times.
- D. Match a single character in the list one time.
Answer: D
NEW QUESTION 13
In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?
- A. CI Type/Table
- B. Application Service
- C. Process Classifier
- D. Identification Rule
Answer: A
NEW QUESTION 14
When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?
2014/02/07-17:49:36
- A. Delimiter of / and position 0
- B. Delimiter of space and position 1
- C. Delimiter of 2014 and position 1
- D. Delimiter of / and position of 1
Answer: C
NEW QUESTION 15
Which one of the following describes when the MID Server config.xml file is read and used?
- A. Config.xml file created and saved
- B. Config.xml file updated and saved
- C. MID Server application start
- D. MID Server application stop
Answer: A
NEW QUESTION 16
When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?
- A. Class Downgrade
- B. Class Switch
- C. Class Change
- D. Class Upgrade
Answer: D
NEW QUESTION 17
Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)
- A. Quickly identifies any recent changes performed on components of the impacted service.
- B. Quickly identifies any recent incidents that occurred on components of the impacted service.
- C. Helps reduce the number of unplanned changes in a customer environment.
- D. Narrows down possible affected components when a service is impacted.
- E. Helps pinpoint code errors after a faulty application is identified.
Answer: A,C,E
NEW QUESTION 18
Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?
- A. Public IP address
- B. MIB address
- C. Management IP address
- D. MAC address
Answer: C
NEW QUESTION 19
Which one of the following best describes the definition of an Entry Point?
- A. A type of communication taking place between applications
- B. A method by which a user interacts with a service or a CI interacts with another CI
- C. A template of attributes that define a communication type between applications
- D. A Host::Hosted on relation between CIs
Answer: B
NEW QUESTION 20
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?
- A. Windows DNS Servers
- B. Windows Active Directory Servers
- C. Windows DHCP Servers
- D. Windows Domain Controller Servers
Answer: A
NEW QUESTION 21
Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)
- A. Sufficient skills to build an enterprise web site
- B. Intermediate or above Windows and Unix administration skills
- C. Understanding of XML, Regex, Delimited text, and JSON
- D. Scripting capabilities with respect to Unix and Windows commands
- E. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
- F. Understanding of relational database theory
Answer: B,C,D,E
NEW QUESTION 22
Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?
- A. Reclassification Tasks
- B. Identification Rules
- C. Datasource Precedence Rules
- D. Reconciliation Rules
Answer: D
NEW QUESTION 23
In Service Mapping, which one of the following is true if a target host is already discovered and in the CMDB?
- A. The host will not be rediscovered during Service Mapping discovery.
- B. The host will be immediately rediscovered and updated in the CMDB during Service Mapping discovery.
- C. The host will be immediately rediscovered, but only the changes will be updated in the CMDB during Service Mapping discovery.
- D. The host will be deleted in the CMDB and a new host record will be created during Service Mapping discovery.
Answer: C
NEW QUESTION 24
Which of the following are created automatically when using the map option Create pattern from generic application?
- A. Discovery Pattern, CI Type/Class, Process Classifier
- B. Identification Rule, CI Class/Class, Identification Section
Section: (none)
Explanation - C. CI Type/Class, Process Classifier, Identification Rule
- D. Process Classifier, Connection Section, Discovery Pattern
Answer: A
NEW QUESTION 25
Which one of the following best describes the process that Service Mapping uses to run a command on a target device?
- A. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
- B. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.
- C. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
- D. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
Answer: A
NEW QUESTION 26
In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?
- A. Source, Number, Task
- B. Task, Description, Created
- C. Source, Node, Type, Resource
- D. Node, Type, Resource, Number
Answer: C
NEW QUESTION 27
In Service Mapping, when discovery is started, what is the execution strategy used to run Connection Sections?
- A. Connection Sections are executed randomly and connections will result from each successful section.
- B. Connection Sections are executed one by one in the order they are listed until the first successful section.
- C. Connection Sections are executed one by one and connections will result from each successful section.
- D. Connection Sections are executed one by one in the order they are listed with a connection created from the last successful section.
Answer: D
NEW QUESTION 28
During ServiceNow Discovery, which one of the following is the approximate number of host IPs that are port scanned with a Discovery Schedule configured with an IP network as shown?
180.181.0.0/16
- A. ~65 thousand
- B. ~1 million
- C. ~5 million
- D. ~500,000 thousand
Answer: A
NEW QUESTION 29
Which one of the following represents what the MID stands for in MID Server?
- A. Monitoring, Instrumentation, and Discovery
- B. Monitoring, Integration, and Discovery
- C. MID is not an acronym.
- D. Management, Integration, and Discovery
- E. Management, Instrumentation, and Discovery
Answer: E
NEW QUESTION 30
Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
- A. Problem Management: Number of Incidents per Known Problem
- B. Change Management: Number of Major Changes
- C. Incident Management: Mean Time to Resolve
- D. Event Management: Signal to Noise Ratio
Answer: C
NEW QUESTION 31
In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
- A. Classification
- B. Classification and Identification
- C. Port scan
- D. Identification and Exploration
Answer: B
NEW QUESTION 32
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
- A. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
- B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
- C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
- D. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
Answer: D
NEW QUESTION 33
Which one of the following is a public IP Address?
- A. 192.168.100.100
- B. 10.0.6.8
- C. 172.20.5.9
- D. 225.16.0.5
Answer: A
NEW QUESTION 34
Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?
- A. CIs defined directly in the Server [cmdb_ci_server] table
- B. CIs defined directly in Server [cmdb_ci_server] table and all child classes
- C. CIs defined directly in Server [cmdb_ci_server] table and all parent classes
Answer: A
NEW QUESTION 35
In the image, which one of the following best describes the lower icons?
- A. The connections from HAProxy are marked as boundaries.
- B. The connections from HAProxy are to other CIs that had errors during discovery.
- C. The connections from HAProxy could not be identified and are marked as a Generic Application.
- D. The connections from HAProxy are application clusters.
Answer: B
NEW QUESTION 36
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