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NEW QUESTION # 23
The RIDAC workflow can be modified by using which recommended feature?
- A. Service Catalog
- B. Flow Designer
- C. Project Form
- D. Workflow Editor
Answer: D
Explanation:
Explanation
According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.
NEW QUESTION # 24
What is the default table that stores the idea categories that a user can select from when submitting an idea?
- A. im_idea_core
- B. im_module
- C. im_category
- D. dmn_demand
Answer: C
Explanation:
Explanation
According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.
NEW QUESTION # 25
The project property to update actual effort from time card is controlled at what level?
- A. Application Level (Global).
- B. Portfolio Level.
- C. Project Level.
- D. Program Level.
Answer: C
Explanation:
Explanation
According to the ServiceNow documentation1, the project property to update actual effort from time card is controlled at the project level. This property is called Update actual effort from time card and it determines if the Actual effort field on the Dates tab should be updated based on the hours entered from time cards for the project. If set to Yes, the Actual effort field is read-only on the Project and Project Task forms. If set to No, the Actual effort field is editable on the Project and Project Task forms.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
NEW QUESTION # 26
Using the Request type field on a resource plan, which options can be used to request a resource?
Choose 3 answers
- A. Person Days
- B. FTE
- C. Hours
- D. Month
- E. Day
Answer: A,B,C
Explanation:
Explanation
Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.
NEW QUESTION # 27
When creating a project from demand, what related records are moved and copied upon Project Creation?
- A. Resource Plan and Cost Plan.
- B. Resource Plan and Change Requests.
- C. Idea and Demand.
- D. Cost Plan and Assessment.
Answer: A
Explanation:
Explanation
According to the Create a customer project from a demand document, when creating a project from demand, the resource plan and the cost plan are moved and copied upon project creation. The resource plan defines the resources required for the project, and the cost plan defines the estimated and actual costs for the project. The other options are not correct, as they are not related records that are moved and copied upon project creation.
The change requests, the idea, and the demand are not moved or copied to the project, but they are linked to the project as references. The assessment is not a record that is associated with the project, but with the demand.
NEW QUESTION # 28
The color band at the top of the project card in Project Workspace displays what project attribute?
- A. State
- B. Issues
- C. Risk
- D. Status
Answer: D
Explanation:
Explanation
According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:
B: Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band2.
C: State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band3.
D: Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/
NEW QUESTION # 29
As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?
- A. Incidents, Problems, Change.
- B. Decision, Risk, Requirements.
- C. Stories, Vulnerability Tasks, Enhancements.
- D. Project, Defect, Requests.
Answer: B
Explanation:
Explanation
According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:
Decision: A decision that affects the demand or its outcome2.
Risk: A risk that could impact the demand or its outcome3.
Requirement: A requirement that defines the scope or functionality of the demand4.
The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task
NEW QUESTION # 30
Depending on the execution type selected for a particular project, one of these dashboards will also be available:
- A. User Manager Dashboard
- B. PMO Dashboard
- C. Timecard Dashboard
- D. Project Summary - Waterfall Dashboard
Answer: D
Explanation:
Explanation
According to the Project Summary - Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary - Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.
NEW QUESTION # 31
The combination of the user and the assigned portfolio must be unique when adding a user to which registry?
- A. Stakeholder Registry.
- B. Application Registry.
- C. UX Page Registry.
- D. Event Registry.
Answer: A
Explanation:
Explanation
According to the Stakeholder Registry document, the combination of the user and the assigned portfolio must be unique when adding a user to the stakeholder registry. The stakeholder registry is a table that stores information about the stakeholders of a portfolio. The other options are not correct, as they are not registries that require a unique combination of user and portfolio. The application registry is a table that stores information about the applications in the system. The event registry is a table that stores information about the events that trigger notifications. The UX page registry is a table that stores information about the UX pages that are available for portfolios.
NEW QUESTION # 32
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?
- A. Even.
- B. Front Load.
- C. Any.
- D. Back Load.
Answer: C
Explanation:
Explanation
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.
NEW QUESTION # 33
What is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later?
- A. Baseline
- B. Commitment
- C. Forecast
- D. Accrual
Answer: A
Explanation:
Explanation
A baseline is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later. A baseline captures the original plan of the project and allows you to track the changes and deviations from the plan over time. You can create multiple baselines for a project and compare them with the current state of the project. You can find more information about baselines in the Product Documentation for ServiceNow.
NEW QUESTION # 34
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:
- A. Export the project to XML format
- B. Configure the Project form
- C. Import your project
- D. Create custom fields in your ServiceNow instance
Answer: D
Explanation:
Explanation
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first create custom fields in your ServiceNow instance that match the names and data types of the custom fields in Microsoft Project. This will allow you to map the custom fields using a transform map when importing the project. You can find more information about this process in the Product Documentation for ServiceNow.
NEW QUESTION # 35
Which statement defines the Project Workspace?
- A. A central location for creating and managing projects
- B. A central location transform the navigation of lists and forms into an interactive graphical experience
- C. A central location to view of all projects in a portfolio to prioritize work
- D. A central location for viewing and assessing business demands
Answer: A
Explanation:
Explanation
According to the ServiceNow documentation1, the Project Workspace is a central location for creating and managing projects. It provides a graphical interface that allows users to view and edit project information, such as tasks, resources, risks, issues, and dependencies. The Project Workspace also enables users to collaborate with team members and stakeholders, track project progress, and generate reports.
The other options are incorrect because:
A: A central location to view of all projects in a portfolio to prioritize work: This describes the Portfolio Workbench, not the Project Workspace2.
C: A central location transform the navigation of lists and forms into an interactive graphical experience: This describes the Lens, not the Project Workspace3.
D: A central location for viewing and assessing business demands: This describes the Demand Workbench, not the Project Workspace.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/c
:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
NEW QUESTION # 36
Can an it_project_manager convert a task to a milestone?
- A. No, the PPS admin role is also required.
- B. Yes, by right-clicking on the task in the Planning Console.
- C. Yes, if the task is assigned to the project manager.
- D. No, this can only be done by a system admin.
Answer: B
Explanation:
Explanation
According to the Planning Console document, an it_project_manager can convert a task to a milestone by right-clicking on the task in the Planning Console and selecting Convert to Milestone. The other options are not correct, as they are not the ways to convert a task to a milestone. A system admin or a PPS admin role is not required for this action. The task assignment is not relevant for this action.
NEW QUESTION # 37
Is resource capacity derived from FTE or schedules?
- A. Only Schedules.
- B. Neither.
- C. Only FTE.
- D. Both.
Answer: A
Explanation:
Explanation
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.
NEW QUESTION # 38
Users with what role can be considered for resource planning?
- A. it_user.
- B. it_pps_user.
- C. it_project_user.
- D. pps_resource.
Answer: D
Explanation:
Explanation
According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.
NEW QUESTION # 39
Which demand category would a demand manager select, if they need to create an enhancement?
- A. Defect
- B. Operational
- C. Strategic
- D. Change
Answer: B
NEW QUESTION # 40
The Project management application supports two types of external dependencies. What are they?
Choose 2 answers
- A. Change Dependency.
- B. Milestone Dependency.
- C. Soft Dependency.
- D. Task Dependency.
- E. Hard Dependency.
Answer: C,E
Explanation:
Explanation
The Project Management application supports two types of external dependencies: hard dependency and soft dependency. A hard dependency is a dependency that must be met before a task can start or finish. A soft dependency is a dependency that is preferred but not mandatory for a task to start or finish. You can find more information about these dependency types in the Product Documentation for ServiceNow.
NEW QUESTION # 41
Which of the following can be used to calculate planned cost when creating a resource plan?
Choose 2 answers
- A. Project rate
- B. Default rate
- C. Rate card
- D. Demand rate
Answer: A,C
Explanation:
Explanation
According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:
A: Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project2.
C: Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option3.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
NEW QUESTION # 42
If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.
- A. com.snc.project.multicurrency.rollup_if_different
- B. com.snc.project.calculate_roi
- C. com.snc.project.rollup_project_start_date
- D. com.snc.project.copy.additional_attributes
Answer: A
NEW QUESTION # 43
A project expense line is cost associated with a specific source, except for:
- A. Resource.
- B. Program.
- C. Fixed Assets.
- D. Software.
Answer: B
Explanation:
Explanation
According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B.
Program. The other options are not correct, as they are sources of cost for a project expense line.
NEW QUESTION # 44
Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?
- A. Resource Management
- B. Test Management 2.0
- C. Agile Development 2.0
- D. Ideation with PPM
Answer: D
Explanation:
Explanation
According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management
2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.
NEW QUESTION # 45
What is the demand workbench used for?
Choose 2 answers
- A. Approving demands
- B. Comparing and prioritizing demands against other demands
- C. Approving ideas
- D. Comparing demands with portfolios
Answer: B,D
Explanation:
Explanation
The demand workbench is a feature of ServiceNow Demand Management that allows you to view and assess business demands in a single place. You can use the demand workbench to compare demands with portfolios and see how they align with your strategic goals and objectives. You can also use the demand workbench to compare and prioritize demands against other demands based on their scores, risks, and benefits. You can find more information about the demand workbench in the Product Documentation for ServiceNow.
NEW QUESTION # 46
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