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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)

A) The wrong NIC has been selected to use for RTP.
B) Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES IP address defined.
C) There is no network path between the Avaya Aura@ Communication Manager Media resources and the NIC on the Avaya Contact Recording server to use for RTP.
D) There is no network path between both NICs and the recorded IP phones.

2. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) Database Server
B) E-Connect Server
C) Avaya Viewer
D) Business Driven Recording (BDR) Server
E) E-Recorder Server

3. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) Communication Control Toolkit
B) CTI Lick as configured on the Communication Manager
C) Application Enablement Services
D) eQuality Balance CTI Events Input
E) Meridian Link Services on the Avaya Aura@ Contact Center

4. A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)

A) Avaya Aura@ Contact Center Meridian Link Services IP address
B) Communication Control Toolkit Windows Domain details
C) Communication control Toolkit IP address
D) Communication Control Toolkit username
E) Application Enablement Services IP address

5. Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)

A) Record calls directly to a network attached storage (NAS)
B) Use a fault tolerant Storage Area Network (SAN)
C) Use any backup software to back up the system daily
D) The operating system and call database should be RAID 1 and the recording storage area should be RAID 5
E) Record calls directly to a tape drive

Solutions: