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Avaya Oceana® Solution Support Sample Questions:
1. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
A) UAC, Email Snap-In and Omnichannel DB
B) UCM Spaces, UAC, and Agent Workspaces
C) UAC and Omnichannel DB
D) UAC, Agent Workspaces and Omnichannel
2. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
A) Add a custom filter type error, and then add this filter in selection criteria.
B) Set the login level to FINE to see error messages.
C) By default all the errors are highlighted in Kibana.
D) Under Filters, choose the level, and then select Add Filter Error.
3. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?
A) f785b56c-364f-4acf-9620-b723a6ca43c6
B) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
C) Eke6 qw3S2K-NyAKSJny6A
D) PfPex14xShrmrqt2A8E7eIw
4. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?
A) Deny New Service State
B) Block New Service State
C) Accept New Service State
D) Active New Service State
5. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces relies on CM for authentication and authorization.
C) Avaya Oceana Workspaces does not require UAC authorization while logging in.
D) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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