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Avaya Oceana® Solution Support Sample Questions:

1. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of each supported Oceana component.
B) It provides a single location to view the status of Cluster1 components.
C) It provides a single location to view the status of the UCM Oceana component.
D) It provides a single location to view the status of the UAC Oceana component.

2. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) DNIS Number
B) WorkRequestID
C) Contextld
D) Caller ID

3. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) RONA VDN
B) Ingress VDN
C) Routing VDN
D) Transfer VDN

4. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CustomerControllerService
B) /var/log/Avaya/dcm/pu/CallServerConnector
C) /var/log/Avaya/services/CallServerConnector
D) /var/log/Avaya/dcm/pu/AgentControllerService

5. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) UCID
B) Call Ref ID
C) Call ID
D) Context ID
E) Session ID

Solutions: