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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
B) Completion Code 98 and 19 are associated with Agent Owned Recall.
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) Supervisors have to start the shadow jobs at the start of the day.
E) There can be more than one shadow job configured per calling list.

2. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) check_pds
B) cbaui
C) rpm -I
D) vmstat

3. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The new code was not available because it was created on another dialer in the pod.
B) The agents was not aware of the new completion code.
C) The new completion code is an agent completion code.
D) The completion code was not assigned to a short-cut key.
E) The new completion code Is not available for use untilafter the next dialer restart.

4. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
B) The modified list configuration can be saved as Active and be used immediately.
C) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
D) The Active list configuration must be deleted before saving the new configuration.
E) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.

5. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
B) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
C) Monitor is not working properly. There should be at least a few calls with the new completion code.
D) The agents did not get the email describing the new completion code and the conditions for Itsuse.
E) The Proactive Contact Agent application has not been updated to use the new completion code.

Solutions:

Question # 1 Answer: B,E

Question # 2 Answer: A,B

Question # 3 Answer: B,D,E

Question # 4 Answer: A,B

Question # 5 Answer: A,B