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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
B) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
D) The quota settings were not active for the job.
E) The calling list being used was downloaded and overwritten during calling.

2. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
B) The modified list configuration can be saved as Active and be used immediately.
C) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
D) The Active list configuration must be deleted before saving the new configuration.
E) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.

3. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) hard coding Automated Number Identification (ANI) on the Digital switch
B) calling party number (ANI) by record
C) calling party number by Job
D) carrier/phone service provider should suppress ANI from dialer
E) carrier/phone service provider should build a Caller ID table based on called number and display based on this value

4. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
B) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.

5. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
B) Completion Code 98 and 19 are associated with Agent Owned Recall.
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) Supervisors have to start the shadow jobs at the start of the day.
E) There can be more than one shadow job configured per calling list.

Solutions: