SAP C-C4H225-12 Exam Syllabus Topics:

Topic	Details
Topic 1	Campaign Management: This topic empowers SAP Consultants to execute campaign functions using tools such as VCE, ESL, CRM Ads, Mobile Engage Push and In-app, Automations (AC and Interactions), Open Time Content, Web Channel, Predict, and SMS. The skills acquired facilitate the creation of dynamic, multi-channel campaigns tailored to customer preferences.
Topic 2	Data Integrations Advanced: SAP Consultants learn about advanced integration techniques, including the SAP Emarsys Customer Engagement API, platform integrations, product data integration, and sales data onboarding. Proficiency in these concepts supports the implementation of seamless data flows, ensuring that product and sales information is accurately synchronized with the platform.
Topic 3	Product Overview: This topic provides SAP Consultants with a comprehensive understanding of the Strategic Dashboard to measure marketing campaign impacts, categorize the customer base by value, implement Tactics, and utilize contact segmentation and available channels. Mastery of these concepts enables a strategic approach to marketing initiatives.
Topic 4	Account Creation and Settings: This topic enables SAP Consultants to master DNS settings, SSL certificates, Email channel setup, compliance measures, and account security settings. The knowledge gained ensures secure and compliant account setup, enabling effective implementation of the SAP Emarsys Customer Engagement platform while maintaining data security and operational efficiency.
Topic 5	Data Collection and Contact Management: In this topic, SAP Consultants explore concepts like Contact Management, Smart Insight, Web Extend, Relational Data, SI onboarding, and Magento onboarding. The focus is on leveraging these elements across the SAP Emarsys Customer Engagement platform.
Topic 6	Analytics and Insights: SAP Consultants delve into concepts of Email Analytics, Revenue Analytics, and Channel Analytics, applying these to enhance user interactions with the SAP Emarsys Customer Engagement platform. These insights drive data-backed decisions, optimizing the performance and effectiveness of marketing strategies.

Reference: https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-emarsys-customer-engangement

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