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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured processes
B) Badly configured actions
C) Badly configured cron tasks
D) Badly configured workflows

2. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
B) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
C) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
D) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.

3. What is a service owner responsible for?

A) Carrying out the service operation activities needed to support a service
B) Designing and documenting a service
C) Continual improvement of a service
D) Producing a balanced scorecard showing the overall status of all services

4. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) Windows Communication Foundation
B) Database interface tables
C) ODBC
D) Web services
E) CORBA

5. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) runbook automation
B) knowledge-based systems
C) financial management
D) a customer relationship management system

Solutions: