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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Build a separate instance of IBM SmartCloud Control Desk
B) Buy an additional 5,000 end user licenses
C) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D) Define the new users in the existing IBM SmartCloud Control Desk

2. What is the goal of service asset and configuration management?

A) To correlate IT services and different IT components needed to deliver them
B) To implement ITIL practices across the entire organization
C) To define and track the accounting process of the assets
D) To build a service model according to ITIL best practices

3. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
B) TPM can automate best practices for common data center activities in support of change and release management processes.
C) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
D) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.

4. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) control and audit of all hardware assets installations, moves, additions, and changes
C) electronic audit records and electronic signatures
D) ITIL v3 aligned process workflows

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Service Request Management
B) Asset Management for IT
C) Change and Configuration Database Management
D) Capacity Management for IT

Solutions: