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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1000 requests per minute
B) 1800 requests per minute
C) 300 requests per second
D) 300 requests per minute
E) 30 requests per second

2. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) TXT
B) MX
C) PTR
D) SRV

3. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Dedicated Instance without SIP trunks
B) WebRTC desktop calling
C) Cloud Connected PSTN only
D) Local Gateway with Webex Calling

4. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Configure the Scripted AI Agent.
B) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
C) Ensure the Condition node is present in the flow for post activities.
D) Add the Media Stream node after the Agent Answered event.

5. A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A) Longest available agent
B) Uniform broadcast routing
C) Skills-based routing
D) Round robin routing

Solutions: