The EXIN name on a certification still changes how recruiters read a resume. Earning it means passing the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam, and the 78 practice questions at Actual4Exams are the most direct route between where you are and that passing score.
EXIN ITSM20F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Available Languages: | English, Portuguese, Korean, Japanese |
| Passing Score: | 65% |
| Related Certifications: | EXIN IT Service Management Associate based on ISO/IEC 20000 EXIN IT Service Management Professional based on ISO/IEC 20000 |
| Exam Format: | Multiple Choice Questions |
| Sample Questions: |  |
| Exam Way: | Onsite or online proctored delivery |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to IT Service Management | 15% | - Core concepts surrounding ISO/IEC 20000-1:2018 - Core concepts of IT service management |
| Operation of the Service Management System | 55% | - Resolution and fulfilment processes - Relationship and agreement processes - Service portfolio processes - Service design, build and transition processes - Service assurance processes - Supply and demand processes |
| Service Management System (SMS) | 30% | - Core concepts of the service management system - Critical elements of a service management system |
ITSM20F Exam Questions Answered: EXIN Candidates' FAQ
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) is an official exam run by EXIN under exam code ITSM20F. Passing it awards the ITSM certification, which sits at the Foundation tier. It also counts toward related credentials such as EXIN IT Service Management Associate based on ISO/IEC 20000, EXIN IT Service Management Professional based on ISO/IEC 20000. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam gives you 60 minutes to work through 40 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
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It is. Actual4Exams publishes a free PDF demo of the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) breaks down into 3 official domains, led by Introduction to IT Service Management (15%), Operation of the Service Management System (55%), and Service Management System (SMS) (30%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
- A. to prevent repetitive occurrence of Incidents
- B. to be able to charge to the correct users of the service
- C. to be able to provide reports to management
- D. to provide input to the Capacity Database
Correct Answer: A 🗳️
What does the term "Integrity" mean in the context of Information Security Management?
- A. The accuracy, completeness and correctness of the information
- B. Protecting the information against unauthorized use
- C. Screening the support staff on their loyalty to the IT organization
- D. Monitoring the access to information
Correct Answer: C 🗳️
When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider's corporate objectives / requirements?
- A. A competitor's process management system
- B. The time to update the process documentation
- C. The budget available to Human Resources
- D. Any standards defined by the company itself
Correct Answer: D 🗳️
What is the best definition of "Quality system"?
- A. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently
- B. set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements
- C. organizational structure related to responsibilities, procedures and resources for implementing quality management
- D. mandatory Quality management practices followed by everyone in the service provider organizations
Correct Answer: C 🗳️
Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?
- A. An overview of all possible training modules that match with competences
- B. A chronological training record for each individual
- C. An overview of all personal details per employee
- D. A record of all future training courses for each employee
Correct Answer: B 🗳️
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the EXIN ITSM20F exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the ITSM20F exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the EXIN ITSM20F exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the ITSM20F actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
