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What is the duration of the ITILSC-OSA Exam
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
- Length of Examination: 90 minutes
How to book the ITILSC-OSA Exam
These are following steps for registering the ITILSC-OSA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
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Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
Bearable cost
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Topic 2: Event Management | - Event detection and filtering - Event correlation and response |
| Topic 3: Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Topic 4: Operational Activities | - IT operations management practices - Monitoring and control activities |
| Topic 5: Access Management | - Authorization and rights management - Identity and access control principles |
| Topic 6: Problem Management | - Known error database usage - Root cause analysis techniques |
| Topic 7: Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Topic 8: Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
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