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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welcher Grund beschreibt, warum ITIL so erfolgreich ist?

A) Die fünf ITIL-Volumes sind kurz
B) Es ist nicht an eine bestimmte Anbieterplattform gebunden
C) Hier erfahren Sie genau, wie Sie erfolgreich sein können
D) Es dient zur Verwaltung von Projekten

2. Service-Akzeptanz-Kriterien werden verwendet, um?

A) Stellen Sie sicher, dass das Portfoliomanagement vorhanden ist
B) Stellen Sie die Entwurfsphase des Lebenszyklus sicher
C) Stellen Sie sicher, dass Service Key Performance Indicators (KPIs) gemeldet werden
D) Stellen Sie die Bereitstellung und den Support eines Dienstes sicher

3. Welches der folgenden Ziele ist KEIN Ziel des Problemmanagements?

A) Beseitigung wiederkehrender Vorfälle
B) Minimierung der Auswirkungen von Vorfällen, die nicht verhindert werden können
C) Wiederherstellung des normalen Servicebetriebs so schnell wie möglich
D) Verhindern, dass Probleme und daraus resultierende Vorfälle auftreten

4. Welcher Prozess ist für häufig auftretende Änderungen verantwortlich, bei denen Risiko und Kosten gering sind?

A) Erfüllung anfordern
B) Release- und Bereitstellungsmanagement
C) Zugriffsverwaltung
D) Incident Management

5. In vielen Organisationen wird die Rolle des Incident Managers dem Service Desk zugewiesen.
Es ist wichtig, dass der Incident Manager die Befugnis erhält:

A) Verwalten Sie Vorfälle nur in der 3. Zeile effektiv
B) Verwalten Sie Vorfälle nur effektiv über die 1. und 2. Zeile
C) Verwalten Sie Vorfälle effektiv über die 1., 2. und 3. Zeile
D) Verwalten Sie Vorfälle nur effektiv über die erste Zeile

Solutions: