Randomized questions, a countdown clock, score history after every attempt: the Actual4Exams test engines turn Microsoft Dynamics 365 Fundamentals (CRM) practice into a rehearsal of the real MB-910 experience, weak spots included.
Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Exam Format: | Multiple-answer, Multiple-choice, Scenario-based |
| Available Languages: | Simplified Chinese, English, French, Portuguese (Brazil), Japanese, Indonesian, Spanish, German, Italian, Russian, Arabic (Saudi Arabia), Korean, Traditional Chinese |
| Certificate Validity Period: | Lifetime |
| Passing Score: | 700 (out of 1000) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate |
| Exam Price: | $99 USD |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 60 minutes |
| Recommended Training: | Microsoft Learn: Dynamics 365 Fundamentals (CRM) Learning Path |
| Exam Registration: | Microsoft Learn Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-910 |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Capabilities and use cases - Email marketing and customer journeys - Lead generation and qualification - Marketing forms, pages, and segments - Integration with Copilot |
| Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality |
| Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Key components and use cases - Unified service desk and channels - Case management lifecycle - SLA and routing rules |
| Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Core capabilities and business scenarios - Business process flows - Product catalog, price lists, and unit groups |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Integration with Microsoft Power Platform - Security and access control - Data management and reporting basics - Overview of Copilot in customer engagement |
MB-910 Exam Questions Answered: Microsoft Candidates' FAQ
Microsoft Dynamics 365 Fundamentals (CRM) is an official exam run by Microsoft under exam code MB-910. Passing it awards the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, which sits at the Fundamentals tier. It also counts toward related credentials such as Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate, Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The Microsoft Dynamics 365 Fundamentals (CRM) exam gives you 60 minutes to work through 40-60 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for Microsoft Dynamics 365 Fundamentals (CRM) is $99 USD, and 700 (out of 1000) is what passing takes. The uncomfortable part: retakes cost the full $99 USD again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Actual4Exams practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
No prerequisites required
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
Microsoft Dynamics 365 Fundamentals (CRM) registration runs through these official channels.
Worth noting when you schedule: the exam is delivered Online proctored or Onsite at authorized test centers.
Yes, Microsoft points Microsoft Dynamics 365 Fundamentals (CRM) candidates toward the following training.
Whatever course you choose, close the loop with question practice: the 161 items in the Actual4Exams MB-910 package convert course knowledge into exam-day scoring ability.
It is. Actual4Exams publishes a free PDF demo of the Microsoft Dynamics 365 Fundamentals (CRM) material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the Microsoft Dynamics 365 Fundamentals (CRM) exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
Delivery takes about a minute. Files unlock for instant download at payment and are emailed to you automatically; if 2 hours pass with nothing received, check spam and contact customer service. There is no installation limit, so the test engine can live on every device you own, phone included.
Microsoft Dynamics 365 Fundamentals (CRM) breaks down into 5 official domains, led by Describe Dynamics 365 Customer Service (20-25%), Describe Dynamics 365 Sales (20-25%), and Explore core capabilities of Dynamics 365 customer engagement apps (15-20%). You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of to work orders to ensure that field technicians follow the same steps when servicing customer equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?
- A. Connected Field Service
- B. Scheduling
- C. Microsoft Customer Voice
- D. Inspections
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
You plan to use Dynamics 365 Sales to manage an online training business.
Data for users who take training courses will be stored in a contact table using built-in tools.
You need to determine where to store new data.
Which locations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview
A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
A company has a large number of technicians that work in the field.
You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.
What should you implement?
- A. Universal Resource Scheduling
- B. Schedule board
- C. Unified routing for table records
- D. Resource scheduling optimization
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Microsoft MB-910 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the MB-910 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Microsoft MB-910 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the MB-910 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
