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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A) Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
B) Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.
C) Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.
D) Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.

2. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Open the opportunity, and then change the currency.

3. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?

A) Create one campaign with two marketing lists.
B) Create two quick campaigns.
C) Create one campaign with one marketing list.
D) Create one quick campaign.

4. In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A) edit existing contract lines
B) cancel existing contract lines
C) bulk-delete existing contract lines
D) add new contract lines

5. A customer calls in response to a phone call he received about a current campaign. You need to ensure that the call is captured as a campaign response. What are possible ways to achieve this goal? (Choose all that apply.)

A) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
B) In the Phone Call activity for the referenced campaign, select Promote to Response.
C) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
D) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: D

Question # 3 Answer: A

Question # 4 Answer: B

Question # 5 Answer: B,C