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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Close all open activities on the opportunity.
B) Activate all draft quotes related to the opportunity.
C) Enter the close date on the close opportunity form.
D) Relate the opportunity to at least one competitor.

2. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
B) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
C) On the Service item, set the selection rule selection criteria to Most Busy.
D) On the Service item, set the selection rule selection criteria to Least Busy.

3. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?

A) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
B) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
C) Share the members of the marketing list with a new static marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

4. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Open the opportunity, and then change the currency.

5. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
B) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
C) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.

Solutions: