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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Understand the concept and scope of operations management	- Critically assess the objectives and strategies of operations management 1. The stages of development of operations strategy 2. From implementing to supporting to driving strategy 3. Top down and bottom up perspectives of operations strategy 4. The performance objectives of operations management (quality, speed, dependability, flexibility and cost) 5. Order qualifying and order winning objectives - Analyse the role and activities of operations management in organisations 1. Operations management in different types of organisations 2. Definitions of operations and operations management 3. The extent of operations management in organisations
Understand the improvement of operations management	- Analyse operations improvement strategies 1. Continuous improvement (Kaizen) 2. Lean operations and waste reduction 3. Benchmarking techniques - Analyse quality management and improvement 1. Quality management approaches (TQM, Six Sigma) 2. Statistical process control
Understand the design of operations management systems	- Analyse the design of processes and capacity 1. Capacity planning strategies 2. Process types and layouts - Analyse the design of goods and services 1. Product and service design considerations 2. Design for sustainability and lifecycle
Understand planning and control in operations management	- Analyse forecasting and demand management 1. Demand management approaches 2. Forecasting methods - Analyse capacity planning and control 1. Scheduling techniques 2. Aggregate planning - Analyse inventory planning and control 1. Inventory models and systems 2. Just-in-time and lean principles

CIPS Operations Management Sample Questions:

1. According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A) private costs and public costs
B) social costs and environmental costs
C) financial costs and reputational costs
D) private costs and social costs

2. Under what circumstances would an 'intermittent operations' process be the most suitable?

A) many different items are produced in low quantities
B) in high value, high volume production
C) where quality assurance must be carried out regularly
D) an organisation with low numbers of manufacturing staff

3. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A) no- TQM includes Kansai engineering
B) yes- other examples include business process re-engineering
C) no- TQM includes quality circles and quality function deployment
D) yes- other examples include statistical process control

4. Which improvement theory follows the maxim of 'don't automate, obliterate'?

A) Benchmarking
B) Continuous Improvement
C) BPR
D) ERP

5. Which of the following situations would use a fixed-position layout?

A) ship construction
B) buffet style restaurant
C) vehicle assembly
D) supermarket

Solutions:

Question # 1
Answer: D

Question # 2
Answer: A

Question # 3
Answer: D

Question # 4
Answer: C

Question # 5
Answer: A

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