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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two are non-CRUD operations?

A) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
B) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
C) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
D) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
E) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
F) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

2. Which three statements are true about add-ins?

A) They can be added to the Custom Portal area of Oracle Service Cloud.
B) They always run locally on the machines on which the desktop application runs.
C) They can be designed to create visual components and not perform any integrations.
D) They are the visual areas of Oracle Service Cloud Agent Desktop.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They always run locally to access local data.

3. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Load
B) Decision
C) Workspace
D) Return
E) Set Fields
F) Entry Point

4. In which two scenarios would you use multiple interfaces?

A) When your business operates in different lines of business
B) When you need multiple channels enabled such as email, chat, and web self-service
C) When new business processes need to be supported other than the standard contact center
D) When multiple languages need to be supported
E) When your portal needs the support of different channels for login

5. Which two statements are true about generic objects?

A) They belong to a stand-alone class that is not derived from an RN object.
B) They are used when working with custom objects only.
C) They require the type of data to be set dynamically.
D) They can be used with standard objects.
E) They automatically consider a package to consist of custom objects.

Solutions: