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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
B) Capturing all incident-associated CO data from customers
C) If a contact record exists, loading details from the contact found in the incident workspace
D) If a contact record does not exist, creating a contact record as captured by an agent from customers
E) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

2. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f5, f3, f4
B) f2, f5, f3, f1, f4
C) f5, f2, f3, f4, f1
D) f1, f2, f4, f3, f5
E) f2, f5, f1, f3, f4

3. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter the value "Unlimited" in the chat and email fields.
B) Enter zero as the initial value for both fields.
C) Leave both the chat and email fields limit as blank.
D) Use the default values.

4. Which two statements are true when working with add-ins in a Custom Object workspace?

A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
D) IGenericObject is the interface that is available with the add-in API for custom objects.
E) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

5. Which two statements are true about safe mode in relation to add-ins?

A) It allows an agent desktop to log in to the application without any add-ins.
B) It is a setting that must be enabled at the interface level.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is a profile setting that must be enabled for a profile.
E) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

Solutions: