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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. Which is an invalid data type?
A) Text field
B) Radio
C) Menu
D) Integer
E) Date/time
F) Float
G) Text area
2. Which two REST API calls can be used to retrieve account information with ID 3?
A) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/3
E) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
3. Which three statements are true about Service Level Agreements?
A) They enable you to restrict the number of incidents raised by end users through various channels.
B) They enable you to set a timeline for an agent to respond to an incident.
C) They enable you to set the reports that are visible to an agent.
D) They enable you to specify the duration for which an incident can be kept in waiting status.
E) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
F) They enable you to restrict what agents can view as part of navigation on the console.
4. Which statement correctly differentiates between a bulk operation and a batch operation?
A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
D) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
5. Which four view modes are available in the Report Editor?
A) Design View
B) Data Set View
C) Report View
D) Graphical View
E) Database View
F) Layout View
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,E | Question # 3 Answer: B,D,E | Question # 4 Answer: D | Question # 5 Answer: A,B,C,F |
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