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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Remove Related Answer Widget from the Customer Portal.
B) Delete irrelevant answers from sibling answers.
C) Remove irrelevant answers from manually related answers.
D) Block irrelevant answers from learned links.
E) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.

2. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A) ANS_NOTIF _DURATION set to 60 days.
B) ANS_UPD_INC_DURATION set to 60 days.
C) ANS_NEW_INC_DURATION set to 60 days.
D) EU_FA_NEW_WIN_TYPES set to 60 days.
E) ADP_NUM_REL_ANS set to 60 days.

3. You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

A) Fix First
B) Place at Top
C) Historical usefulness
D) Place at First
E) Fixed at Top

4. What should you do to ensure two published answers are always returned for a specific search word?

A) List the search word under Answers Keywords.
B) Create multiple search words associated within a single priority word group.
C) List the search word under Stop words.
D) List the search word under both Answers Keywords and Stopwords.
E) Create multiple Priority words that share the same name.

5. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include search term in Search priority word.
B) Add all related search terms to an aliases.txt.file.
C) Include the search terms in Answers Keywords
D) Include search terms in Stop Words
E) Include the search terms in both Answer Keyword and Stop Word.

Solutions: