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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A) configured workflow processes
B) privileges
C) content life cycle events
D) notification configuration
E) user roles

2. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
C) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
D) In the Platinum SLA modify the total incident count to 100 and save it.

3. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Custom report with Predefined List variable
B) Standard report with User Defined List variable
C) Custom report with AdHoc Value variable
D) Standard report with Replacement Value variable

4. Which two statements are true about response requirements for incidents? (Choose two.)

A) Custom response requirements are based on the level of service being provided.
B) Holidays have to be defined before creating response requirements.
C) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
D) Default response requirements for an interface cannot be modified.

5. You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

A) Fix First
B) Place at Top
C) Historical usefulness
D) Place at First
E) Fixed at Top

Solutions: