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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) Exit the administration interface without completing the normal logout process.
B) View the add-in's log files and rectify the issue.
C) Use Safe mode when logging in to the application.
D) Log out of the interface and log in again.

2. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It cannot be used in Custom Object workspaces.
C) It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

3. When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Load
B) Decision
C) Workspace
D) Return
E) Set Fields
F) Entry Point

4. Which is an invalid data type?

A) Text field
B) Radio
C) Menu
D) Integer
E) Date/time
F) Float
G) Text area

5. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
B) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
C) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Solutions:

Question # 1 Answer: B,C

Question # 2 Answer: C

Question # 3 Answer: B,C,F

Question # 4 Answer: B

Question # 5 Answer: B