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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Help the customer download Messages from the Mac App Store.
B) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
C) Select the iMessage check box in System Preferences > iCloud
D) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.

2. Apple recommends the ________ volume format when setting up a Mac's hard disk for normal use.

A) Mac OS Extended (Journaled)
B) ExFat
C) Mac OS Extended
D) MS-NT File System

3. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities folder on their startup disk.
B) In the Security & Privacy Systems Preference pane.
C) In the Utilities menu when booted to OS X Recovery.
D) In the Applications folder on their startup disk.

4. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new location in System Preferences > Network.
B) Create a new user in the Users & Groups preferences pane and test in that user.
C) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
D) Start the MacBook Pro from an external disk, or netboot image.

5. What is a kernel extension in OS X?

A) A software driver that provides driver support for hardware, networking, and peripherals.
B) The system for starting, stopping and managing daemons, applications, processes, and scripts.
C) A user specific software library.
D) A place to store global system preference settings.

Solutions:

Question # 1 Answer: B

Question # 2 Answer: A

Question # 3 Answer: C

Question # 4 Answer: A

Question # 5 Answer: A