However you like to drill, the Genesys PureConnect: CIC Core Certification package from Actual4Exams has a matching tool: a printable PDF, a customizable Windows test engine with score tracking and random question order, and an online engine for any browser. Each one carries the same 62 PC-CIC-Core practice questions.
Genesys PC-CIC-Core Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | PureConnect: CIC Core Certification |
| Exam Number: | PC-CIC-Core |
| Available Languages: | English |
| Exam Price: | 500 USD |
| Real Exam Qty: | 60–62 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | PureConnect Interaction Center Core Specialist PureConnect Interaction Center Core Engineer |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 120 minutes |
| Passing Score: | 69% |
| Sample Questions: |  |
| Exam Way: | Delivered via Kryterion Webassessor (online proctored or at authorized center) |
| Pre Condition: | No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows) |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/home |
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuring Call Flows | - Queue and Email Operations - Publishing and Exporting Configurations - Interaction Attendant Menu Structure - Default Auto Attendant Configuration - Scheduling and Profiles |
| Topic 2: Administering the CIC System | - Introduction to PureConnect Application Suite - Interaction Supervisor and Reporter Basics - Interaction Administrator Interface and Components - ACD and Skills-Based Routing Configuration - Account Codes, Wrap-up Codes, and Security - Managed IP Phone Configuration |
The Genesys PC-CIC-Core Exam, Question by Question
Genesys PureConnect: CIC Core Certification is an official exam run by Genesys under exam code PC-CIC-Core. Passing it awards the PureConnect: Interaction Center Core Engineer certification, which sits at the Professional tier. It also counts toward related credentials such as PureConnect Interaction Center Core Specialist, PureConnect Interaction Center Core Engineer. Certified professionals remain in shorter supply than the market wants, which is precisely why this exam keeps showing up in conversations about better roles and better pay.
The Genesys PureConnect: CIC Core Certification exam gives you 120 minutes to work through 60–62 questions. That is a tight ratio, and it punishes candidates who get emotionally attached to any single item. The fix is mechanical: answer what you know, flag what you do not, and keep moving. A few full-length timed runs in the Actual4Exams test engine, with its randomized question order, will calibrate your pace far better than untimed reading ever could.
The official fee for Genesys PureConnect: CIC Core Certification is 500 USD, and 69% is what passing takes. The uncomfortable part: retakes cost the full 500 USD again, which makes preparation the cheapest line item in this whole project. Before booking, put yourself through repeated scored sessions with the Actual4Exams practice tests and compare results over time; a stable margin above the passing line, not a single lucky run, is when you are ready.
No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows)
Vendor rules do get revised, so treat this as your starting point and confirm the current eligibility details before booking via the official exam page.
It is. Actual4Exams publishes a free PDF demo of the Genesys PureConnect: CIC Core Certification material, so the product can prove itself before you pay. Your purchase then comes with 365 days of free updates, and once that period ends, extending the update service costs 50% of the regular price. The test engine software itself is verified malware-free and safe to install.
Actual4Exams stands behind the product with a 100% money-back guarantee under defined conditions. If you take the Genesys PureConnect: CIC Core Certification exam within 60 days of purchase and fail, you qualify for a full refund, provided the exam corresponds to your product. Sitting the exam within 3 days of purchase does not qualify, and neither do unused downloads, free materials, or expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are resolved within 7 days. You may also choose an exchange instead of a refund: two other exam products of equal value, free, with the update service on your original purchase retained.
Delivery takes about a minute. Files unlock for instant download at payment and are emailed to you automatically; if 2 hours pass with nothing received, check spam and contact customer service. There is no installation limit, so the test engine can live on every device you own, phone included.
Genesys PureConnect: CIC Core Certification breaks down into 2 official domains, led by Configuring Call Flows, Administering the CIC System. You will find the full topic-by-topic outline above on this page; use the weightings to budget your study hours where they pay back the most.
Genesys PureConnect: CIC Core Certification Sample Questions:
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
- A. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
- B. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
- C. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
- D. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
Correct Answer: D 🗳️
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
- A. Cost
- B. Skill desire to use
- C. Skill proficiency
- D. Interaction's time in queue
Correct Answer: B 🗳️
Match the Interaction Attendant element with the best description.
Correct Answer:
Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.
What Interaction Administrator tool allows you to easily import users from a distribution list?
- A. The Add Users Assistant
- B. The CIC Distribution List Assistant
- C. The User Worksheet
- D. The Messaging Import Assistant
Correct Answer: A 🗳️
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
- A. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
- B. Use the Stations Assistant to update the firmware on the phones.
- C. Continue to update the phones manually. This is the most efficient process for completing this task.
- D. There is no way to update the firmware on IP phones.
Correct Answer: B 🗳️
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Genesys PC-CIC-Core exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the PC-CIC-Core exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Genesys PC-CIC-Core exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the PC-CIC-Core actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
