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Genesys PureConnect: CIC Core Certification Sample Questions:

1. What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)

A) DNIS
B) Date
C) Time
D) Priority
E) Line
F) ANI

2. What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

A) Setup Assistant
B) Interaction Attendant
C) Interaction Designer
D) Interaction Administrator

3. You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?

A) Group Ring
B) ACD
C) Custom
D) Round-robin
E) Sequential

4. You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)

A) Use the Help menu in the Interaction Administrator interface
B) Use the link from Start>Programs>Interactive Intelligence
C) Select the help manual on the product pages of the Interactive Intelligence website.
D) Press F1 from any one of the property pages in Interaction Administrator.
E) From the Interaction Client, select Help>interaction Administrator.

5. Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

A) System
B) Server
C) Interaction Processor
D) People
E) Sites

Solutions:

Question # 1 Answer: A,E,F

Question # 2 Answer: D

Question # 3 Answer: B

Question # 4 Answer: A,B,D

Question # 5 Answer: A,B,D