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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Service Cloud | 10% | - Service process design - Case management and automation |
| Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Discovery and Customer Success | 25% | - Customer-centric discovery techniques - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) |
Salesforce Certified B2B Solution Architect Sample Questions:
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?
- A. Utilize Service Cloud Email to Text Message.
- B. Utilize Service Cloud and LiveMessage.
- C. Utilize Marketing Cloud and MobileConnect.
- D. Embed third-party messenger tools.
Correct Answer: C 🗳️
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A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?
- A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
- B. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
- C. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
- D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
Correct Answer: C 🗳️
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Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
- A. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
- B. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
- C. Make internal organization-wide defaults Public Read Only to create external visibility.
- D. Enable External Sharing Model to create external organization-wide defaults.
Correct Answer: D 🗳️
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Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*
- A. SOR for Opportunities and SOR for Orders
- B. System of record (SOP.) for Opportunities and System of Engagement for Orders
- C. SOR for Opportunities and System of Intelligence for Orders
- D. System of Engagement for Opportunities and SOR for Orders
Correct Answer: B 🗳️
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Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
- A. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
- B. Opportunities and Opportunity Products from Sales Cloud
- C. Product and Revenue Schedules from Sales Cloud
- D. Invoicing payment status sync between Salesforce Billing and ERP
Correct Answer: A,D 🗳️
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